VIP Client Experience Lead

DigiPlus Interactive Corp; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

DigiPlus Interactive Corp. in the Philippines seeks a VIP Support Specialist to serve as the primary contact for high-value clients, delivering a premium support experience across several channels.

You will build and maintain strong relationships, respond promptly to inquiries, and coordinate with internal teams to resolve issues. Your role includes on-boarding new VIP clients, monitoring accounts, and proactively identifying improvements to enhance retention and satisfaction in the online

Qualifications

• Diploma or Bachelor's degree in Business, Customer Service, or related field.
• 2–3 years of VIP support, escalation handling, customer resolution, or casino operations.
• Strong understanding of online casino products, VIP workflows, and player lifecycle.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to handle sensitive, high-value cases with discretion and professionalism.
• Weakness? none. Strong problem-solving and analytical mindset.
• Experience working with CRM or ticketing systems.

Responsibilities

• Serve as the primary point of contact for VIP clients, ensuring a premium support experience.
• Build and maintain strong relationships with high-value clients to enhance satisfaction loyalty.
• Respond promptly to VIP inquiries, issues, and requests through multiple communication channels.
• Coordinate with internal teams to resolve client concerns efficiently.
• Monitor VIP client accounts and proactively identify potential issues or service improvements.
• Assist with onboarding new VIP clients and ensure a smooth transition into services
• Track client interactions, feedback, and resolutions in ORM systems.
• Provide regular updates and follow-ups to clients regarding ongoing requests
• Identify opportunities to improve client experience and retention.

Skills

VIP support

Customer relationships

Communication skills

Problem-solving

Education

Diploma or Bachelor's degree in Business, Customer Service, or related field

Tools

CRM software

Ticketing systems

Job description

DigiPlus Interactive Corp. in the Philippines seeks a VIP Support Specialist to serve as the primary contact for high-value clients, delivering a premium support experience across several channels.

You will build and maintain strong relationships, respond promptly to inquiries, and coordinate with internal teams to resolve issues. Your role includes on-boarding new VIP clients, monitoring accounts, and proactively identifying improvements to enhance retention and satisfaction in the online