Vietnamese-Speaking Customer Supply Chain Expert

Nestlã©; Philippines; On-site; PHP 420,000 - 700,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, seeks a Vietnamese bilingual Customer Supply Chain Specialist to manage order placement, inquiries, and issue resolution across channels, while overseeing the Order-to-Cash process from order capture to payment.

With 2+ years in Customer Service or Shared Services, you will ensure timely processing, accurate CRM data, and proactive customer communication, upholding Nestlé standards and service excellence.

Qualifications

• Bachelor’s degree in business, Supply Chain, or a related field.
• Vietnamese language fluency (spoken and written).
• 2+ years in Customer Service, Shared Services or Order-to-Cash.
• Strong understanding of the Order-to-Cash lifecycle.
• Excellent communication and stakeholder management.
• Strong problem-solving with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office and SAP.
• Customer-centric mindset and professional conduct.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution across multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as primary contact for returns, refusals, and claims in line with company policies.
• Collaborate with Demand Management, Logistics, Billing, and Sales to ensure accurate service delivery.
• Maintain and update CRM/ticketing systems and ensure data accuracy.
• Support continuous improvement by identifying root causes and contributing to process enhancements.

Skills

Fluent in Vietnamese

Excellent communication

Strong problem-solving

Ability to manage multiple priorities

MS Office and SAP proficiency

Education

Bachelor's degree in business, Supply Chain, or related field

Tools

SAP

CRM systems

Job description

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, seeks a Vietnamese bilingual Customer Supply Chain Specialist to manage order placement, inquiries, and issue resolution across channels, while overseeing the Order-to-Cash process from order capture to payment.

With 2+ years in Customer Service or Shared Services, you will ensure timely processing, accurate CRM data, and proactive customer communication, upholding Nestlé standards and service excellence.