HR Service Delivery Analyst

Nestlé S.A.; Meycauayan; On-site; PHP 391,000 - 603,000; Full time

Job summary

Nestlé S.A. in the Philippines seeks a capable service professional to drive operational excellence in our BSS contact center. You will handle Tier 1 and Tier 2 queries via phone and other channels, ensure adherence to procedures, and support data standards and KPI tracking.

You have a bachelor's degree, strong customer focus, excellent English communication, and ability to work under pressure in a fast-paced environment. Proactive, team-oriented, and detail-driven candidates thrive in this role.

Qualifications

• Bachelor's degree with good scholastic records.
• Strong customer orientation and commitment to quality service.
• Good interpersonal skills and ability to work with minimum supervision.
• Ability to work in a fast-paced, demanding environment with multiple priorities.
• Proactive, details-oriented and organized.

Responsibilities

• Execute the standard support model for Tier 1 and Tier 2 contacts via phone and non-telephonic channels.
• Provide deep knowledge transfer on process, data standards, KPIs and SLAs.
• Dispatch Tier 2 queries to the right stakeholders and ensure timely closure of tickets.
• Deliver operational activities for the contact center within the H2R service delivery framework.

Skills

Customer orientation

Interpersonal skills

Team player

Attention to detail

Organized

English communication

Education

Bachelor's degree

Tools

MS Office Applications

SAP HR

Job description

Nestlé S.A. in the Philippines seeks a capable service professional to drive operational excellence in our BSS contact center. You will handle Tier 1 and Tier 2 queries via phone and other channels, ensure adherence to procedures, and support data standards and KPI tracking.

You have a bachelor's degree, strong customer focus, excellent English communication, and ability to work under pressure in a fast-paced environment. Proactive, team-oriented, and detail-driven candidates thrive in this role.