Order-to-Cash Specialist - Customer Support

Nestlé S.A.; Meycauayan; Sur place; PHP 600 000 - 800 000; Plein temps

Résumé du poste

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan is seeking an Order to Cash Analyst - Contact Center to deliver exceptional customer experiences across multiple channels and resolve inquiries promptly.

You will manage customer cases in CRM, coordinate with cross-functional teams, and contribute to process improvement while delivering accurate reporting to track service performance. This role suits customer-focused professionals who thrive in fast-paced environments and

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Experience in customer service, contact center, shared services, or support operations.
• Strong communication and customer relationship management skills.
• Proficiency in Microsoft Office tools, particularly Excel.

Responsabilités

• Inbound/outbound customer interactions via multiple channels.
• Create and manage customer cases in CRM systems.
• Resolve customer concerns and escalate critical issues when needed.
• Coordinate with internal teams to ensure timely case resolution.
• Conduct outbound calls for customer engagement when required.
• Monitor open cases and provide customers with updates.

Connaissances

Communication skills

CRM experience

Microsoft Excel

Customer service experience

Formation

Bachelor's degree

Outils

CRM systems

Description du poste

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan is seeking an Order to Cash Analyst - Contact Center to deliver exceptional customer experiences across multiple channels and resolve inquiries promptly.

You will manage customer cases in CRM, coordinate with cross-functional teams, and contribute to process improvement while delivering accurate reporting to track service performance. This role suits customer-focused professionals who thrive in fast-paced environments and