Order-to-Cash Solutions Specialist

Nestle SA; Meycauayan; Presencial; PHP 391.000 - 614.000; Jornada completa

Descripción de la vacante

Nestlé Integrated Business Services Manila Inc. is seeking a results-oriented professional to manage customer interactions, order processing, and issue resolution across multiple channels.

You will monitor the Order-to-Cash process from order capture to delivery and payment, addressing blocks and billing concerns with SLA adherence. The role requires a Bachelor's degree with 2+ years in Customer Service or Shared Services, strong communication, problem-solving, and a customer-centric mindset.

Formación

• Bachelor's degree in business, supply chain, or related field.
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.
• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns).
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office and SAP.
• Customer-centric mindset.

Responsabilidades

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

Conocimientos

Customer Service

Order-to-Cash

Communication

Stakeholder management

Problem-solving

Multitasking

Educación

Bachelor's Degree

Herramientas

MS Office

SAP

Descripción del empleo

Nestlé Integrated Business Services Manila Inc. is seeking a results-oriented professional to manage customer interactions, order processing, and issue resolution across multiple channels.

You will monitor the Order-to-Cash process from order capture to delivery and payment, addressing blocks and billing concerns with SLA adherence. The role requires a Bachelor's degree with 2+ years in Customer Service or Shared Services, strong communication, problem-solving, and a customer-centric mindset.