Customer Fulfillment Analyst - Vietnamese Speaker, Hybrid

SC Johnson; Makati; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

SC Johnson in Makati, Philippines, seeks an Analyst, Customer Fulfillment (Vietnamese Speaker) to accurately receive and process customer orders across a portfolio of accounts and resolve inquiries. You will collaborate with Sales, Logistics and Finance to coordinate delivery dates and address stock constraints.

You should have a Bachelor's degree and 0–2 years in a customer service environment, with strong English and Vietnamese, Excel skills, and a detail-oriented, process-driven mindset.

Qualifications

• Bachelor's degree required.
• 0–2 years in customer service or shared services.
• Excellent oral and written communication skills.

Responsibilities

• Proactive order management and issue resolution for customer orders.
• Coordinate delivery dates with customers based on stock availability.
• Liaise with Sales, Logistics and Finance to align on orders and escalations.
• Develop and implement action plans to resolve customer inquiries.

Skills

Vietnamese language

English language

Customer service

Excel

Communication

Education

Bachelor's Degree

Job description

SC Johnson in Makati, Philippines, seeks an Analyst, Customer Fulfillment (Vietnamese Speaker) to accurately receive and process customer orders across a portfolio of accounts and resolve inquiries. You will collaborate with Sales, Logistics and Finance to coordinate delivery dates and address stock constraints.

You should have a Bachelor's degree and 0–2 years in a customer service environment, with strong English and Vietnamese, Excel skills, and a detail-oriented, process-driven mindset.