Korean-Speaking Customer Supply Chain Specialist (O2C)

Nestlã©; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is seeking a Customer Supply Chain Specialist to manage end-to-end Order-to-Cash activities in Meycauayan, Bulacan, Philippines. The role requires a Bachelor's degree and 2+ years in Customer Service or O2C, with fluent Korean and strong communication skills.

Join a global leader in food and beverages and contribute to efficient service delivery, issue resolution, and cross-functional collaboration across Demand, Logistics, Billing, and Sales.

Qualifications

• Fluency in Korean (spoken and written) required.
• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.
• Experience with SAP and MS Office is advantageous.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management.
• Collaborate with cross-functional teams to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems.
• Support continuous improvement initiatives by identifying root causes and process enhancements.

Skills

Korean (fluent)

Excellent communication skills

Problem-solving ability

Multitasking

Education

Bachelor's degree in business, Supply Chain, or related field

Tools

SAP

MS Office

Job description

Nestlé Integrated Business Services Manila, Inc. is seeking a Customer Supply Chain Specialist to manage end-to-end Order-to-Cash activities in Meycauayan, Bulacan, Philippines. The role requires a Bachelor's degree and 2+ years in Customer Service or O2C, with fluent Korean and strong communication skills.

Join a global leader in food and beverages and contribute to efficient service delivery, issue resolution, and cross-functional collaboration across Demand, Logistics, Billing, and Sales.