Customer Supply Chain Specialist - Vietnamese Bilingual

Nestlã©; Philippines; On-site; PHP 420,000 - 700,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, seeks a Vietnamese bilingual Customer Supply Chain Specialist to manage order placement, inquiries, and issue resolution across channels, while overseeing the Order-to-Cash process from order capture to payment.

With 2+ years in Customer Service or Shared Services, you will ensure timely processing, accurate CRM data, and proactive customer communication, upholding Nestlé standards and service excellence.

Qualifications

• Bachelor’s degree in business, Supply Chain, or a related field.
• Vietnamese language fluency (spoken and written).
• 2+ years in Customer Service, Shared Services or Order-to-Cash.
• Strong understanding of the Order-to-Cash lifecycle.
• Excellent communication and stakeholder management.
• Strong problem-solving with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office and SAP.
• Customer-centric mindset and professional conduct.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution across multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as primary contact for returns, refusals, and claims in line with company policies.
• Collaborate with Demand Management, Logistics, Billing, and Sales to ensure accurate service delivery.
• Maintain and update CRM/ticketing systems and ensure data accuracy.
• Support continuous improvement by identifying root causes and contributing to process enhancements.

Skills

Fluent in Vietnamese

Excellent communication

Strong problem-solving

Ability to manage multiple priorities

MS Office and SAP proficiency

Education

Bachelor's degree in business, Supply Chain, or related field

Tools

SAP

CRM systems

Job description

Customer Supply Chain Specialist - Vietnamese Bilingual

Company : Nestlã©

Job Type : Full Time

Location : Meycauayan, Bulacan, Philippines

Employment Type : Full-Time

Education : Bachelor’s Degree

Experience Level : 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila, Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions includingorder placement, inquiries, and issue resolutionvia multiple channels

• Monitor and ensuretimelyexecution of theOrder-to-Cash process, from order capture to delivery and payment

• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance withSLA timelines

• Proactively communicate with customers regardingorder status, risks (e.g., stock shortages,logisticsdelays), and mitigation plans

• Serve as the primary contact forreturns, refusals, and claims management, ensuring compliance with company policies

• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensureaccurateand efficient service delivery

• Maintain and update records inCRM/ticketing systems, ensuringdata accuracy and visibility across stakeholders

• Support continuous improvement initiatives byidentifyingroot causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degreeinbusiness, Supply Chain, or related field

• Fluent in Vietnamese(spoken and written), withstrong communicationskills to support business operations and stakeholder engagement

• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes

• Strong understanding of theOrder-to-Cash lifecycle(order capture, fulfillment, billing, collections, returns)

• Excellent communication and stakeholder management skills

• Strongproblem-solving abilitywith high attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in MS Office and database/reporting tools (SAP)

• Customer-centric mindset with the ability to handle sensitive situations professionally

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.