Customer Supply Chain Specialist - Kr

Nestlã©; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is seeking a Customer Supply Chain Specialist to manage end-to-end Order-to-Cash activities in Meycauayan, Bulacan, Philippines. The role requires a Bachelor's degree and 2+ years in Customer Service or O2C, with fluent Korean and strong communication skills.

Join a global leader in food and beverages and contribute to efficient service delivery, issue resolution, and cross-functional collaboration across Demand, Logistics, Billing, and Sales.

Qualifications

• Fluency in Korean (spoken and written) required.
• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.
• Experience with SAP and MS Office is advantageous.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management.
• Collaborate with cross-functional teams to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems.
• Support continuous improvement initiatives by identifying root causes and process enhancements.

Skills

Korean (fluent)

Excellent communication skills

Problem-solving ability

Multitasking

Education

Bachelor's degree in business, Supply Chain, or related field

Tools

SAP

MS Office

Job description

Customer Supply Chain Specialist - KR

Company : Nestlã© Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Customer Supply Chain Specialist - KR

Location:Meycauayan, Bulacan, Philippines

Company:Nestlé Integrated Business Services Manila, Inc.

Employment Type:Full-Time

Education:Bachelor’s Degree

Experience Level: 2+ Years of Relevant Experience

JoiningNestlémeans becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc.delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impactina global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions includingorder placement, inquiries, and issue resolutionvia multiple channels

• Monitor and ensuretimelyexecution of theOrder-to-Cash process, from order capture to delivery and payment

• Investigate and resolve order blocks, fulfillment issues, and billing concernsin accordance withSLA timelines

• Proactively communicatewith customersregardingorder status, risks (e.g., stock shortages,logisticsdelays), and mitigation plans

• Serve as the primary contactforreturns, refusals, and claims management, ensuring compliance with company policies

• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales)to ensureaccurateand efficient service delivery

• Maintain and update records inCRM/ticketing systems, ensuringdata accuracy and visibility across stakeholders

• Support continuous improvement initiativesbyidentifyingroot causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree inbusiness, Supply Chain, or related field

• Fluent in Korean(spoken and written), withstrong communicationskills to support business operations and stakeholder engagement

• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes

• Strong understanding of theOrder-to-Cash lifecycle(order capture, fulfillment, billing, collections, returns)

• Excellent communication and stakeholder management skills

• Strongproblem-solving abilitywith high attention to detail

• Ability to manage multiple prioritiesin a fast-paced environment

• Proficiency in MS Office and database/reporting tools (SAP)

• Customer-centric mindsetwith the ability to handle sensitive situations professionally

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.