Vietnamese Customer Support Specialist

CNX; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

CNX in Quezon City is hiring a Customer Service Advisor fluent in Vietnamese to handle Level 1 consumer inquiries and issues. You will document interactions in CRM, follow fixed processes, and escalate when needed to ensure timely resolutions.

The role requires strong communication and data-entry accuracy, with shifts that may vary. Join a fast-paced environment delivering quality support across channels, while maintaining customer satisfaction metrics and adherence to internal guidelines in a

Qualifications

• Proficient in handling Level 1 consumer inquiries and issues.
• Accurate data entry and documentation in CRM.
• Ability to follow scripts and documented processes.

Responsibilities

• Answer inbound calls and respond to emails and website queries using documented procedures.
• Create and log cases in CRM with complete problem definitions and actions.
• Escalate issues to appropriate teams per process and provide follow-up guidance to customers.

Skills

Vietnamese language

Customer service

CRM software

Communication skills

Tools

CRM system

Job description

CNX in Quezon City is hiring a Customer Service Advisor fluent in Vietnamese to handle Level 1 consumer inquiries and issues. You will document interactions in CRM, follow fixed processes, and escalate when needed to ensure timely resolutions.

The role requires strong communication and data-entry accuracy, with shifts that may vary. Join a fast-paced environment delivering quality support across channels, while maintaining customer satisfaction metrics and adherence to internal guidelines in a