Japanese Bilingual Customer Support Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

HCL Technologies Philippines Inc. seeks a Japanese bilingual customer service representative in Metro Manila to respond to inquiries, resolve issues, and log calls. You will gather information, assess customer needs and offer suitable options. Proficiency in Japanese (N1) and English, plus MS Office skills, are required in a fast-paced, diverse workplace.

The role emphasizes high-quality customer service, effective communication, and problem-solving within standard processes.

Qualifications

• Fluent in Japanese (N1) written and spoken.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication.
• Strong interpersonal skills and teamwork in a diverse workplace.
• Analytical thinking with presentation skills.

Responsibilities

• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information, research and resolve inquiries, and log customer calls.
• Communicate options for resolution in a timely manner.
• Inform customers about services and assess their needs.

Skills

Fluent in Japanese (N1)

Excellent communication

Excellent interpersonal

Diversity adaptable

Persuasive with details

Multitasking in fast pace

Analytical and presentation

Tools

Microsoft Office

Job description

HCL Technologies Philippines Inc. seeks a Japanese bilingual customer service representative in Metro Manila to respond to inquiries, resolve issues, and log calls. You will gather information, assess customer needs and offer suitable options. Proficiency in Japanese (N1) and English, plus MS Office skills, are required in a fast-paced, diverse workplace.

The role emphasizes high-quality customer service, effective communication, and problem-solving within standard processes.