Vietnamese Bilingual Customer Support Specialist (Remote)

Cognizant Technology Solutions Philippines Inc.; Quezon City; Remote; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Work-from-home options

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking fluent Vietnamese and English speakers to join our growing customer support team.

You will provide exceptional service to Vietnamese-speaking customers via phone, email, and chat, ensuring a positive experience and timely resolution. Responsibilities include handling inquiries, sharing product information, documenting interactions, and escalating when needed.

Qualifications

• Native or near-native Vietnamese (written and spoken).
• Excellent English communication (verbal and written).
• High school diploma or equivalent; college education an advantage.
• Customer service or tech support experience preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfort with multiple applications and computer systems.
• Willing to work shifting schedules, weekends, and holidays if required.
• Reliable internet connection for work-from-home arrangements.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve issues efficiently while maintaining high service quality.
• Document interactions and update records in company systems.
• Escalate complex concerns to appropriate support teams.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless support.

Skills

Vietnamese language

English communication

Remote work readiness

Multitasking across apps

Customer service experience

Education

High school diploma or equivalent

Job description

Cognizant Technology Solutions Philippines Inc. is seeking fluent Vietnamese and English speakers to join our growing customer support team.

You will provide exceptional service to Vietnamese-speaking customers via phone, email, and chat, ensuring a positive experience and timely resolution. Responsibilities include handling inquiries, sharing product information, documenting interactions, and escalating when needed.