Vietnamese Bilingual Representative | WFH

Private Advertiser; Quezon City; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Sign-on bonus

Quarterly appraisals

Monthly incentives

Up to 30 days paid leave

Meal & transportation allowance (non‑税

Night differential

Group life insurance

Wellness programs

Job summary

Private Advertiser is hiring a Vietnamese bilingual customer support representative to work from home, delivering professional, customer-focused service across multiple channels. You will leverage your Vietnamese language skills with strong English communication to ensure a seamless experience.

Requirements include a High School diploma, fluent Vietnamese (read/write), and good English; BPO experience helps but is not required.

Qualifications

• High School diploma or equivalent.
• Fluent in Vietnamese with reading/writing proficiency.
• Good English communication and interpersonal skills.
• BPO or customer service experience is an advantage but not required.
• Willing to work on shifting schedules.
• Has a stable internet connection and suitable work-from-home setup.

Responsibilities

• Provide professional customer support through appropriate channels.
• Handle inquiries, concerns, and service-related requests with empathy.
• Communicate effectively in Vietnamese while maintaining clear English communication.
• Follow company policies and established quality standards.
• Ensure a positive, customer-focused experience in every interaction.
• Maintain accurate and professional communication throughout the process.

Skills

Vietnamese fluency

English communication

Customer service mindset

Home office setup

Shift work

Education

High School Diploma

Job description

About the Role

Join our Work-from-Home team as a Vietnamese Bilingual Representative and provide professional, efficient, and customer-focused support across various communication channels.

Use your language expertise in Vietnamese while leveraging your strong English communication skills to deliver a seamless customer experience.

Key Responsibilities

• Provide professional and efficient customer support through appropriate communication channels.

• Handle customer inquiries, concerns, and service-related requests with professionalism and empathy.

• Communicate effectively in Vietnamese while maintaining clear and professional English communication.

• Follow company policies, procedures, and established quality standards.

• Ensure a positive and customer-focused experience in every interaction.

• Maintain accurate and professional communication throughout the customer service process.

About You

• High School or Senior High School graduate

• Fluent in Vietnamese

• Able to read and write in your respective language

• Good English communication and interpersonal skills

• BPO or customer service experience is an advantage, but not required

• Willing to work on shifting schedules

• Has a stable internet connection and a suitable Work-from-Home setup

• Customer-focused, motivated, and eager to build a long‑term career

Benefits

• ₱20,000 Sign-On Bonus terms and conditions applies

• Competitive basic salary

• Quarterly salary appraisals

• Monthly performance incentives

• Up to 30 days paid leave, with up to 21 days convertible to cash

• Non‑taxable meal and transportation allowance

• Night differential

• Group life insurance

• Wellness programs