Vietnamese Bilingual Customer Service Representative

iQor; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

iQor is seeking a results-driven sales professional to lead new business development in the US K-12 education market from the Philippines. You will identify districts, run outbound campaigns, conduct discovery calls, product demos, and tailor solutions to win ACV targets.

You'll manage pipeline in CRM, report weekly forecasts, and build relationships with internal teams and client counterparts, while meeting or exceeding daily, weekly, monthly targets. Fluency in Vietnamese is required.

Qualifications

• Minimum 4–5 years of sales/new business development experience.
• Deep understanding of the US K-12 education landscape and funding cycles.
• Fluent in Vietnamese.
• Proficiency with Google Suite.

Responsibilities

• Identify, prospect, and engage US K-12 schools and districts to drive new business.
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate opportunities.
• Conduct discovery calls and product demos to tailor solutions.
• Manage pipeline and provide weekly forecast and plans to achieve targets.
• Record interactions in CRM and build internal/ external relationships.

Skills

Outbound prospecting

Relationship building

Sales planning

Presentation skills

Tools

Google Suite

Job description

This role is focused on outreach and new business development in the US K-12 education market, including schools, school districts, and educational service providers. The ideal candidate should have experience in outbound prospecting, consultative selling, and driving revenue through new meetings, cross-sell, and up-sell opportunities, while ensuring adherence to best sales practices and achieving Annual Contract Value (ACV) targets.

What will you do

• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Skills & Qualifications:

• Previous experience in Sales - New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Vietnamese
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to changeAble to analyze and interpret data to develop and implement strategic plans is preferred