Urdu & English Bilingual Customer Service Representative

iQor; Cebu City; Presencial; PHP 900 000 - 1 500 000; Tempo integral

Resumo da oferta

iQor is seeking a seasoned sales professional to drive new business in the US K-12 education market. You will lead outbound campaigns, conduct discovery calls, and deliver tailored solutions to schools and districts.

You'll manage the pipeline in CRM, forecast weekly, and aim to exceed ACV targets through cross-sell and up-sell opportunities, while building strong client relationships and reporting insights to leadership.

Qualificações

• Minimum 4–5 years in Sales - New Business Development.
• Strong understanding of US K-12 education landscape.

Responsabilidades

• Identify, prospect, and engage US K-12 schools and districts to drive new business.
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities.
• Use CRM to manage, review and report on pipeline weekly with forecast.
• Conduct discovery calls, product demos, and tailor solutions.

Conhecimentos

Outbound prospecting

CRM management

Forecasting

Relationship building

US K-12 knowledge

English fluency

Urdu fluency

Ferramentas

Google Suites

Descrição da oferta de emprego

This role is focused on outreach and new business development in the US K-12 education market, including schools, school districts, and educational service providers. The ideal candidate should have experience in outbound prospecting, consultative selling, and driving revenue through new meetings, cross-sell, and up-sell opportunities, while ensuring adherence to best sales practices and achieving Annual Contract Value (ACV) targets.

What will you do?

• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Skills & Qualifications:

• Previous experience in Sales - New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Urdu & English
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred