Korean Bilingual Customer Service Representative

iQor; Cebu City; On-site; PHP 1,890,000 - 3,781,000; Full time

Job summary

iQor is seeking a results-driven sales professional to drive new business in the US K-12 education market from Cebu City. You will prospect, conduct discovery calls, demos, and tailor solutions while managing a robust pipeline and achieving ACV targets.

You will engage schools and districts through outbound campaigns, build relationships, and collaborate with internal teams to ensure client success. Fluent Korean is required and Google Suite proficiency is essential.

Qualifications

• 4–5 years of sales/new business development experience.
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles.
• Fluent in Korean.
• Proficiency with Google Suites.
• Demonstrated ability to build relationships and present effectively.
• Experience with setting and exceeding sales goals.
• Able to multitask, manage time effectively, and adapt to change.
• Preferably able to analyze data to develop strategic plans.

Responsibilities

• Identify, prospect, and engage US K-12 schools and districts to drive new business.
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities.
• Use provided and self-guided training resources to stay up to date on the product.
• Manage and report pipeline weekly, including forecast and plan to achieve targets.
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch cross-sell and up-sell opportunities.
• Hit daily, weekly, monthly, and quarterly targets for ACV, pipeline, and activity.
• Record customer interactions in CRM and maintain relationships.
• Prepare and conduct performance reviews with internal peers and leadership.
• Provide customer sentiment insights and product feedback to leadership.

Skills

Outbound sales

New business development

K-12 knowledge

Relationship building

Presentation skills

Goal oriented

Data analysis

Tools

Google Suite

Job description

This role is focused on outreach and new business development in the US K-12 education market, including schools, school districts, and educational service providers. The ideal candidate should have experience in outbound prospecting, consultative selling, and driving revenue through new meetings, cross-sell, and up-sell opportunities, while ensuring adherence to best sales practices and achieving Annual Contract Value (ACV) targets.

What will you do?

• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Skills & Qualifications:

• Previous experience in Sales - New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Korean
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred