Cantonese & Mandarin Bilingual Customer Service Representative

iQor; Cebu City; On-site; PHP 3,781,000 - 5,671,000; Full time

Job summary

iQor is seeking a seasoned sales professional to drive new business in the US K-12 education market, engaging schools, districts, and edu service providers. You will own outbound prospecting, demos, and closing opportunities to meet ACV targets.

You will use cold calling, email, and LinkedIn to generate qualified pipeline, manage forecast, and report weekly. Fluency in Cantonese and Mandarin will help build relationships with diverse stakeholders.

Qualifications

• Minimum 4–5 years of sales experience in new business development.
• Deep understanding of the US K-12 education landscape and funding cycles.
• Fluent in Cantonese and Mandarin.
• Proficiency with Google Suites.
• Strong relationship-building and communication skills.

Responsibilities

• Identify, prospect, and engage US K-12 schools and districts.
• Execute outbound campaigns via cold calls, email, and LinkedIn.
• Manage pipeline with weekly forecasts and plans.
• Conduct discovery calls, product demos, and pitches.
• Pitch cross-sell and up-sell opportunities.
• Record interactions in CRM and maintain healthy sales funnel.
• Prepare performance reviews with leadership.
• Provide customer sentiment insights.

Skills

New business development

Sales

Prospecting

Pipeline management

CRM

Communication

Data analysis

Cross-functional collaboration

Tools

Google Workspace

Job description

This role is focused on outreach and new business development in the US K-12 education market, including schools, school districts, and educational service providers. The ideal candidate should have experience in outbound prospecting, consultative selling, and driving revenue through new meetings, cross-sell, and up-sell opportunities, while ensuring adherence to best sales practices and achieving Annual Contract Value (ACV) targets.

What will you do?

• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Skills & Qualifications:

• Previous experience in Sales - New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Cantonese and Mandarin
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred