Video Platform Customer Care Associate (Onsite)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Chance to win iPhone 18 Pro Max

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking customer support associates to assist members with account, billing, and subscription inquiries onsite in Taguig.

You will troubleshoot login and content access issues across website and mobile apps while delivering friendly, accurate guidance. Ideal candidates have at least two years of college, a background in sales, and strong communication, analytical, and problem-solving skills.

Qualifications

• Completed at least 2 years of college with no back subjects.
• Background in sales.
• Strong communication, analytical, and problem-solving skills.
• Willing to work onsite in Science Hub Tower 2, Mckinley Hills Taguig or SM Cyberwest.

Responsibilities

• Assist customers with membership management, account updates, billing concerns, and subscription-related inquiries.
• Troubleshoot login, website, mobile app, and content access issues to ensure a seamless user experience.
• Provide timely support for exclusive content, streaming, and digital platform concerns.
• Deliver excellent customer service through accurate issue resolution and customer education.

Skills

Communication skills

Analytical thinking

Problem solving

Sales background

Education

Two years of college

Job description

Cognizant Technology Solutions Philippines Inc. is seeking customer support associates to assist members with account, billing, and subscription inquiries onsite in Taguig.

You will troubleshoot login and content access issues across website and mobile apps while delivering friendly, accurate guidance. Ideal candidates have at least two years of college, a background in sales, and strong communication, analytical, and problem-solving skills.