Healthcare Support Agent — Entry Level, Taguig

Cognizant Technology Solutions Philippines Inc.; Taguig; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Philippines Inc. is seeking an entry-level onsite Customer Support Associate in Taguig to handle healthcare-related inquiries and service requests.

You will communicate professionally by voice, document interactions accurately, and maintain updated records to ensure a positive customer experience. No prior experience is required as fresh graduates are encouraged to apply; applicants must be willing to work shifting schedules and project-based employment.

Formación

• Senior High School or High School Graduate (Old Curriculum) required.
• No experience is required; fresh graduates and candidates with BPO experience are encouraged to apply.
• Strong English communication skills.
• Customer-focused with excellent problem-solving and interpersonal skills.
• Willing to work onsite in Taguig City.
• Willing to work on a shifting schedule.
• Open to project-based employment.

Responsabilidades

• Assist customers with healthcare-related inquiries, benefits information, account concerns, and service requests.
• Provide professional customer support through voice interactions.
• Accurately document customer interactions and maintain updated records.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Follow healthcare compliance, privacy, and operational procedures.
• Collaborate with internal teams to address customer concerns and escalations.
• Achieve quality, productivity, and customer satisfaction targets.

Conocimientos

English communication

Problem solving

Interpersonal skills

Customer focus

Educación

Senior High School Graduate

Descripción del empleo

Cognizant Technology Solutions Philippines Inc. is seeking an entry-level onsite Customer Support Associate in Taguig to handle healthcare-related inquiries and service requests.

You will communicate professionally by voice, document interactions accurately, and maintain updated records to ensure a positive customer experience. No prior experience is required as fresh graduates are encouraged to apply; applicants must be willing to work shifting schedules and project-based employment.