Video On-Demand Support Specialist

Sutherland Philippines; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental & health benefits

Flexible scheduling

Performance incentives

Job summary

Sutherland Philippines is hiring a Customer Service Associate for our Video On-Demand Streaming account in Taguig. You’ll handle billing issues, activations, cancellations, unexpected charges, and package switches to ensure a smooth guest experience.

On-site role with no prior experience required; high school graduate accepted. You’ll support across live chat, email, phone, social media, and App reviews while maintaining accurate CRM records and a professional brand voice.

Qualifications

• Customer service experience is preferred but not required
• High School Graduate or equivalent is accepted
• Excellent verbal and written communication skills
• Attention to detail and problem-solving abilities
• Familiarity with AI tools (e.g., ChatGPT) is a plus

Responsibilities

• Handle billing issues, activations, cancellations, unexpected charges, and package switches
• Support customers across live chat, email, phone, social media, and App reviews
• Maintain up-to-date knowledge of products and updates
• Record customer information accurately in the CRM
• Take ownership of queries or complaints and resolve them
• Maintain brand tone and quality guidelines in all communications

Skills

Customer service

Verbal communication

Written communication

Typing

AI tools

Education

High School Graduate

Tools

CRM systems

Live chat tools

Job description

Sutherland Philippines is hiring a Customer Service Associate for our Video On-Demand Streaming account in Taguig. You’ll handle billing issues, activations, cancellations, unexpected charges, and package switches to ensure a smooth guest experience.

On-site role with no prior experience required; high school graduate accepted. You’ll support across live chat, email, phone, social media, and App reviews while maintaining accurate CRM records and a professional brand voice.