Vice President, Digital Operations

RAFI MICRO-FINANCE; Central Visayas; On-site; PHP 3,000,000 - 4,800,000; Full time

Job summary

RAFI MICRO-FINANCE in the Philippines seeks a Vice President for Digital Operations to lead our digital growth strategy, drive expansion through digital channels and ecosystem partnerships, and advance financial inclusion.

You will oversee initiatives that boost customer acquisition, portfolio growth, and digital onboarding, collaborate with Technology, Risk, Credit, and Operations, and build a high-performing digital operations team at the executive level.

Qualifications

• :Bachelor's degree in business, finance, economics, marketing, IT, or related field.
• :10–15 years of progressive leadership in digital banking/fintech/financial services.
• :Minimum 5 years in senior leadership or executive role for digital growth/digital transformation.
• :Proven track record delivering growth through digital channels and partnerships.
• :Experience developing ecosystem partnerships with fintechs, payment providers, e-wallets, telcos, platforms.
• :Experience launching or scaling digital products/embedded finance initiatives.
• :Strong background in customer acquisition, portfolio growth, channel expansion, and revenue generation.
• :Experience leading cross-functional teams across Operations, Technology, Risk, Product, Marketing, and Business Development.
• :MBA or Master's in related discipline preferred.

Responsibilities

• Develop and execute RAFI MFI's digital growth and expansion strategy.
• Identify and launch new revenue streams through digital financial services, embedded finance, and innovative business models.
• Drive growth through digital channels including mobile applications, online lending platforms, agent-assisted channels, and partner ecosystems.
• Establish and monitor growth targets, commercial KPIs, and business performance metrics.
• Build and manage strategic partnerships with fintechs, e-wallet providers, telecommunications companies, cooperatives, financial institutions, e-commerce platforms, and other ecosystem players.
• Lead the development, optimization, and performance management of digital channels.
• Enhance customer journeys by improving digital onboarding, servicing, and engagement experiences.
• Collaborate with Technology, Risk, Credit, and Operations teams to strengthen digital lending capabilities.
• Build, lead, and develop a high-performing digital operations and growth team.
• Serve as a key member of the executive leadership team in shaping RAFI MFI's digital transformation agenda.

Skills

Digital growth

Partnerships

Customer acquisition

Executive leadership

Digital channels

Strategic planning

Data-driven

Cross-functional leadership

Education

Bachelor's degree

MBA

Job description

About the role

The Vice President for Digital Operations is responsible for leading RAFI MFI's digital growth strategy, driving business expansion through digital channels, ecosystem partnerships, and innovative financial solutions. The role oversees the development and execution of initiatives that increase customer acquisition, portfolio growth, digital adoption, and operational efficiency while advancing RAFI MFI's mission of financial inclusion. The position requires a strategic leader who can build high-impact partnerships, scale digital business models, and leverage technology and data to create sustainable growth opportunities.

Key responsibilities

• Develop and execute RAFI MFI's digital growth and expansion strategy to drive customer acquisition and portfolio growth.
• Identify and launch new revenue streams through digital financial services, embedded finance, and innovative business models.
• Drive growth through digital channels including mobile applications, online lending platforms, agent-assisted channels, and partner ecosystems.
• Establish and monitor growth targets, commercial KPIs, and business performance metrics.
• Build and manage strategic partnerships with fintechs, e-wallet providers, telecommunications companies, cooperatives, financial institutions, e-commerce platforms, and other ecosystem players.
• Lead the development, optimization, and performance management of digital channels.
• Enhance customer journeys by improving digital onboarding, servicing, and engagement experiences.
• Collaborate with Technology, Risk, Credit, and Operations teams to strengthen digital lending capabilities.
• Build, lead, and develop a high-performing digital operations and growth team.
• Serve as a key member of the executive leadership team in shaping RAFI MFI's digital transformation agenda.

About you

• Bachelor's Degree in Business Administration, Finance, Economics, Marketing, Information Technology, Engineering, or a related field.
• Minimum of 10-15 years of progressive leadership experience in digital banking, fintech, financial services, telecommunications, e-commerce, digital platforms, or technology-driven organizations.
• At least 5 years in a senior leadership or executive role responsible for digital growth, business development, commercial expansion, or digital transformation initiatives.
• Proven track record of delivering measurable growth through digital channels, strategic partnerships, and technology-enabled customer acquisition strategies.
• Demonstrated experience in developing and managing ecosystem partnerships with fintechs, payment providers, e-wallets, telecommunications companies, digital platforms, and other strategic partners.
• Experience launching and/or scaling digital products, digital lending solutions, embedded finance initiatives, or platform-based business models.
• Strong background in customer acquisition, portfolio growth, channel expansion, and revenue generation.
• Experience leading cross-functional teams across Operations, Technology, Risk, Product, Marketing, and Business Development functions.
• MBA or Master's Degree in Business, Digital Transformation, Technology Management, or a related discipline is preferred.