Vendor Support Officer

Satellite Office; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Satellite Office is seeking an Accounts Payable professional in the Philippines to ensure smooth vendor interactions and accurate invoicing processes. The role focuses on timely resolution of queries, 3-way invoice matching, and detailed reconciliations while coordinating with merchandise and stores teams.

Ideal candidates have 2–3 years in Trade Accounts Payable, strong Excel skills, and experience with Oracle ERP, plus fluent English communication.

Qualifications

• 2–3 years’ experience in a Trade Accounts Payable role.
• Fluent written and verbal skills in English.
• Experience with an ERP system, preferably Oracle.
• Basic to Intermediate experience with Microsoft Excel.

Responsibilities

• Resolve vendor queries within specified timelines to ensure VSO functions optimally.
• Follow up with stores on outstanding invoices and resolve shipment discrepancies.
• Investigate pricing and GST discrepancies with merchandise teams.
• 3-way invoice matching and manage unmatched invoicing with costing variances.
• Reconciliations for key vendors per company policies.
• Support the management of the VSO inbox.
• Processing and management of prepayment accounts.
• Investigate and chase debit balances and aged invoices in AP ledger.
• Ad hoc reports as required.

Skills

Attention to detail

Prioritisation

Fluent English

Tools

Microsoft Excel

Oracle ERP

Job description

Responsibilities

• Ensure that the VSO functions optimally by resolving all vendor queries within specified timelines.

• Follow up with stores on outstanding invoices and determine if product has been received into stores. All short shipment/over shipment queries from vendors are investigated with stores and addressed with the vendor accordingly.

• Follow up with merchandise teams for any pricing and GST discrepancies

• 3-way invoice matching - manage the unmatched invoicing function and address issues with merchandise to work through costing variances and revisions to master filing and PO quantities.

• Reconciliations for key vendors in accordance with company policies

• Support the management the VSO inbox

• Processing and management of prepayment accounts

• Investigation and chasing of debit balances and aged invoices/entries that sit on the AP ledger

• Ad hoc reports/duties as required

Qualifications

• Basic to Intermediate experience with Microsoft Excel
• Minimum 2-3 years’ experience in a Trade Accounts Payable role.
• Experience with an ERP system, preferably Oracle.
• High attention to detail.
• Ability to prioritise tasks in a high volume & fast paced environment.
• Fluent written and verbal skills in English