Vendor Relations Representative

ibex; Mandaluyong; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

IBEX is seeking a Vendor Relationship Representative (CSR for a US Property Maintenance Solutions LOB) in Mandaluyong on a hybrid night shift. The role focuses on developing and maintaining positive vendor relations to deliver superior service.

Responsibilities include handling customer calls and emails, scheduling services, tracking inquiries, and resolving issues using the company’s web systems, while ensuring contract and scope compliance.

Qualifications

• Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook.
• 3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)
• Account Management experience a plus

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
• Source new vendors to perform required services, as needed
• Resolve or escape all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Skills

Microsoft Word

Excel

PowerPoint

Outlook

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

This is a hybrid set-up in IBEX Shaw, Mandaluyong and on a Night Shift. Vendor Relationship Representative - VRR (CSR for a US Property Maintenance Solutions LOB) supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
• Source new vendors to perform required services, as needed
• Resolve or escape all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Qualifications

• Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
• 3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)
• Account Management experience a plus