USRN Training Specialist

Level Up Business Process Outsourcing Services OPC; Pampanga; On-site; PHP 446,000 - 725,000; Full time

Job summary

Level Up Talent Solutions in Pampanga is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account. You will facilitate training sessions, reinforce Utilization Management knowledge, and help trainees understand clinical expectations and workflow.

The role requires an active USRN license and 1–2 years in BPO/CPO Utilization Management. The ideal candidate will have strong facilitation and presentation skills and be comfortable in a

Qualifications

• Active USRN license from any US state.
• 1–2 years of BPO/CPO Utilization Management experience.
• Strong facilitation, communication, and presentation skills.
• Able to explain clinical and healthcare process concepts clearly.
• Organized and capable of managing training materials, assessments, and learner progress.
• Comfortable working in a non-voice healthcare operations environment.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions.
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows.
• Help trainees understand process standards, quality expectations, and performance metrics.
• Prepare, update, or organize training materials, job aids, assessments, and references.
• Monitor trainee progress and provide feedback during training periods.
• Coordinate with operations and quality teams to address learning gaps.
• Maintain training documentation, attendance records, and learner progress updates.

Skills

Facilitation

Communication

Presentation Skills

Education

Active USRN license (US)

Job description

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account.

This role is responsible for facilitating training sessions, reinforcing Utilization Management process knowledge, supporting trainee readiness, and helping team members understand clinical, documentation, and account-specific expectations.

The ideal candidate is an active USRN with BPO or CPO Utilization Management experience and the communication skills needed to train, guide, and support healthcare operations team members.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows
• Help trainees understand process standards, quality expectations, and performance metrics
• Prepare, update, or organize training materials, job aids, assessments, and references
• Monitor trainee progress and provide feedback during training periods
• Coordinate with operations and quality teams to address learning gaps
• Maintain training documentation, attendance records, and learner progress updates

Qualifications

• Active USRN license from any U.S. state
• At least 1 to 2 years of BPO/CPO Utilization Management experience
• Strong facilitation, communication, and presentation skills
• Able to explain clinical and healthcare process concepts clearly
• Organized and capable of managing training materials, assessments, and learner progress
• Comfortable working in a non-voice healthcare operations environment

Nice to Have

• Previous training, teaching, preceptor, or academe experience
• Experience supporting U.S. healthcare, payer, or Utilization Review accounts
• Familiarity with training scorecards, knowledge checks, or trainee performance tracking