USRN Team Leader (El Paso & Hartford Account)

Level Up Talent Solutions; Manila, Cebu City, Davao City; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro USRN Team Leader to oversee non-voice healthcare operations accounts. The role focuses on day-to-day team delivery, productivity, quality, and performance management, with coaching and escalation handling.

The ideal candidate holds an active USRN license, 2–3 years of BPO/CPO UM experience, and prior people-management exposure, ensuring adherence to processes and account guidelines in a fast-paced environment.

Qualifications

• Active USRN license from any U.S. state.
• 2–3 years of BPO/CPO Utilization Management experience.
• Preferably with people management, team lead, SME, or supervisory experience.
• Strong understanding of healthcare operations, clinical review, and non-voice processes.
• Able to coach team members and manage performance expectations.
• Strong communication, reporting, problem-solving, and organizational skills.
• Able to work in a fast-paced healthcare BPO/CPO environment.

Responsibilities

• Lead and support a team of USRN healthcare operations staff.
• Monitor daily productivity, quality, attendance, and performance metrics.
• Provide coaching, feedback, and support to team members.
• Ensure adherence to Utilization Management processes, documentation standards, and account guidelines.
• Handle escalations, process questions, and operational concerns.
• Coordinate with quality, training, and operations leadership to address team gaps.
• Prepare reports and updates on team performance, trends, and improvement actions.
• Support team engagement, accountability, and continuous improvement.

Skills

Team leadership

Coaching

Communication

Problem-solving

Organizational skills

Job description

Manila, Pampanga, Cebu, Davao, Philippines | Posted on 09/03/2026

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Work Set-up/Location: Temporary WFH; with onsite reporting as needed at the nearest Shearwater site in any of the following locations: Cebu, Manila, Pampanga, or Davao

Required License/Credentials: Active USRN license, any state

Account Type: Non-Voice

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro USRN Team Leader to oversee team performance for non-voice healthcare operations accounts.

This role is responsible for managing day-to-day team delivery, monitoring productivity and quality, supporting team members, handling escalations, and ensuring account expectations are met.

The ideal candidate is an active USRN with BPO or CPO Utilization Management experience, strong team leadership capability, and the ability to guide healthcare operations staff in a structured and performance-driven environment.

Responsibilities

• Lead and support a team of USRN healthcare operations staff
  
• Monitor daily productivity, quality, attendance, and performance metrics
  
• Provide coaching, feedback, and support to team members
  
• Ensure adherence to Utilization Management processes, documentation standards, and account guidelines
  
• Handle escalations, process questions, and operational concerns
  
• Coordinate with quality, training, and operations leadership to address team gaps
  
• Prepare reports and updates on team performance, trends, and improvement actions
  
• Support team engagement, accountability, and continuous improvement
  

Requirements

• Active USRN license from any U.S. state
  
• At least 2 to 3 years of BPO/CPO Utilization Management experience
  
• Preferably with people management, team lead, SME, or supervisory experience
  
• Strong understanding of healthcare operations, clinical review, and non-voice processes
  
• Able to coach team members and manage performance expectations
  
• Strong communication, reporting, problem-solving, and organizational skills
  
• Able to work in a fast-paced healthcare BPO/CPO environment
  

Nice to Have

• Prior experience leading USRN, UM, UR, or clinical review teams
  
• Experience handling stakeholder-facing performance updates
  
• Exposure to quality calibration, training support, or process improvement initiatives