US/UK Banking Training Specialist (Onsite)

Proselect Management Inc; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A dynamic consultancy firm in Quezon City is looking for an experienced Trainer specializing in US/UK banking operations. This role involves designing and delivering training programs to prepare employees for operational readiness. A successful candidate will have 2–4 years of relevant experience and strong facilitation and coaching skills. The position operates onsite, focusing on both virtual and face-to-face learning methods to ensure compliance and effectiveness in training programs.

Qualifications

• 2–4 years of work experience in US/UK banking operations and training in a call center environment.
• 2–4 years of contact center experience in the banking industry.
• Basic understanding of training methodologies for virtual and face‑to‑face delivery.

Responsibilities

• Conduct onboarding and refresher training programs for US/UK banking operations.
• Deliver virtual and instructor‑led classroom training sessions.
• Provide structured coaching, feedback, and performance support to employees.
• Develop training materials, guides, and assessments aligned with business processes.
• Support quality and operational initiatives for continuous improvement.

Skills

Training methodologies

Communication skills

Coaching skills

Facilitation skills

Quality methodologies (Six Sigma / Lean / Kaizen)

Education

Bachelor’s Degree

Job description

A dynamic consultancy firm in Quezon City is looking for an experienced Trainer specializing in US/UK banking operations. This role involves designing and delivering training programs to prepare employees for operational readiness. A successful candidate will have 2–4 years of relevant experience and strong facilitation and coaching skills. The position operates onsite, focusing on both virtual and face-to-face learning methods to ensure compliance and effectiveness in training programs.