US Payroll Specialist

Bon Secours Mercy Health; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Comprehensive HMO medical coverage

Work From Home allowance

Paid vacation and sick leave

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a US Payroll Specialist to support accurate and timely payroll processing for a large U.S.-based workforce, ensuring compliance with federal, state, and local regulations. The role emphasizes data validation, transaction processing, issue resolution, and cross-functional collaboration to deliver high-quality payroll service.

The position operates within a Global Business Services environment, supporting payroll operations

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting or a related field is required.
• 1–2 years of U.S. payroll processing experience in a shared services, BPO or multi-state environment is required.
• Workday Payroll experience is required.

Responsibilities

• Process payroll transactions including earnings, deductions, adjustments and tax updates in alignment with payroll policies and procedures.
• Validate payroll and timekeeping data by reviewing reports, identifying discrepancies and escalating issues as appropriate.
• Support payroll processing activities for multi-state U.S. payroll operations while maintaining high levels of accuracy.
• Assist with off-cycle and manual payroll payments by validating supporting documentation and required approvals.
• Research and resolve associate payroll inquiries related to pay, taxes, deductions and timekeeping through ServiceNow or similar case management systems.
• Maintain accurate timekeeping records by entering historical corrections and updates within UKG or related workforce management systems.
• Generate pre-payroll and post-payroll reports to support audits, reconciliations and operational reviews.
• Prepare ad hoc payroll reports and data extracts to support business requirements and decision-making.
• Collaborate with Human Resources, Finance and Workforce Management teams to resolve payroll-related issues and ensure process continuity.
• Follow established payroll controls, financial compliance requirements and processing deadlines.
• Protect confidential payroll and employee information through secure data handling practices.
• Support continuous improvement initiatives that enhance payroll accuracy, efficiency and service delivery

Skills

Attention to detail

Data accuracy

Communication skills

Multi-tasking

Analytical thinking

Problem solving

Education

Bachelor's degree in Business Administration, Finance, Accounting or a related field

Tools

Workday Payroll

UKG Time and Attendance

ServiceNow

Microsoft Excel

Microsoft Word

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The US Payroll Specialist is responsible for supporting accurate and timely payroll processing for a large U.S.-based workforce while ensuring compliance with federal, state and local payroll regulations.

Operating within a Global Business Services environment, this role supports payroll operations through data validation, transaction processing, issue resolution and cross-functional collaboration. The position contributes to payroll accuracy, compliance and a positive associate experience by delivering high-quality payroll support and service.

What you'll do

• Process payroll transactions including earnings, deductions, adjustments and tax updates in alignment with payroll policies and procedures




• Validate payroll and timekeeping data by reviewing reports, identifying discrepancies and escalating issues as appropriate




• Support payroll processing activities for multi-state U.S. payroll operations while maintaining high levels of accuracy




• Assist with off-cycle and manual payroll payments by validating supporting documentation and required approvals




• Research and resolve associate payroll inquiries related to pay, taxes, deductions and timekeeping through ServiceNow or similar case management systems




• Maintain accurate timekeeping records by entering historical corrections and updates within UKG or related workforce management systems




• Generate pre-payroll and post-payroll reports to support audits, reconciliations and operational reviews




• Prepare ad hoc payroll reports and data extracts to support business requirements and decision-making




• Collaborate with Human Resources, Finance and Workforce Management teams to resolve payroll-related issues and ensure process continuity




• Follow established payroll controls, financial compliance requirements and processing deadlines




• Protect confidential payroll and employee information through secure data handling practices




• Support continuous improvement initiatives that enhance payroll accuracy, efficiency and service delivery

Experience

• 1–2 years of U.S. payroll processing experience in a shared services, business process outsourcing or multi-state payroll environment required




• Knowledge of U.S. payroll regulations, tax withholding requirements and payroll processes required




• Workday Payroll experience required




• UKG Time and Attendance experience required




• Knowledge of Microsoft Excel for payroll reconciliation, reporting and data validation required




• Experience in a global or matrixed Human Resources operations environment preferred




• Knowledge of ServiceNow or similar ticket management systems preferred

Education

• Bachelor's degree in Business Administration, Finance, Accounting or a related field required

Certifications

• Fundamental Payroll Certification (FPC) – PayrollOrg preferred

Skills

• Proficiency in Microsoft Excel including pivot tables, formulas, filtering, sorting and VLOOKUP functions




• Ability to analyze and validate payroll and timekeeping data with a high degree of accuracy




• Strong attention to detail and commitment to data integrity




• Knowledge of payroll concepts including gross pay, net pay, tax withholdings, deductions, benefits, pay periods and Form W-2




• Ability to follow standard operating procedures and maintain compliance in a highly regulated environment




• Effective written and verbal communication skills




• Strong problem-solving and issue-resolution capabilities




• Ability to manage multiple priorities and meet payroll processing deadlines in a high-volume environment




• Proficiency in Microsoft Word and other business productivity applications




• Accurate numeric data entry skills and basic mathematical aptitude

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance




• One-time Work From Home allowance, connectivity allowance and wellness allowance




• Paid vacation and sick leave




• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions




• Flexible working model based on role and business need




• Mission-driven culture events, outreach and service opportunities




• Learning and development programs, mentorship and career growth pathways




• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.