US Night-Shift Salesforce Administrator (Hybrid)

Identiti International, Inc.; Cebu City; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Company Issued laptop

Competitive salary package

Comprehensive health and wellness (HMO

Opportunities for professional growth

Job summary

Identiti International, Inc. in Cebu is seeking a Salesforce Administrator to support our growing global operations across PH, UAE, Mexico, US, and India.

The role offers a hybrid setup at Cebu IT Park with night shifts aligned to US business hours and a path from probationary to regular employment. You will manage day-to-day Salesforce operations, onboarding, security, access management, and provide end-user support.

Qualifications

• 2–3 years hands-on Salesforce administration experience.
• Certified Salesforce Administrator with formal training.
• Troubleshooting Salesforce software issues experience.
• User access management and platform workflows experience.
• Strong phone and communication skills for end-user support.

Responsibilities

• Manage day-to-day Salesforce operations, onboarding/offboarding workflows, user roles, security, profiles, and permission sets.
• Handle user support requests, troubleshoot platform issues, and conduct support calls with end-users.
• Route specialized platform and access requests to cross-functional technical teams.
• Independently manage night-shift support queues, prioritise tasks, and escalate complex issues.

Skills

Salesforce administration

Troubleshooting

User access management

Platform workflows

Communication skills

Education

Certified Salesforce Administrator

Tools

Salesforce

Job description

Identiti International, Inc. in Cebu is seeking a Salesforce Administrator to support our growing global operations across PH, UAE, Mexico, US, and India.

The role offers a hybrid setup at Cebu IT Park with night shifts aligned to US business hours and a path from probationary to regular employment. You will manage day-to-day Salesforce operations, onboarding, security, access management, and provide end-user support.