Salesforce Administrator

Identiti; Cebu City; Hybride; PHP 558 000 - 781 000; Plein temps

Avantages offerts par ce poste

HMO coverage for you and your family

Company-issued laptop provided

Opportunities for professional growth

Résumé du poste

Identiti International Inc. in Cebu City is seeking a Salesforce Administrator to support global operations across the Philippines, UAE, Mexico, India, and the United States.

This full-time, hybrid role requires night-shift alignment with US business hours and onboarding/offboarding management, system configuration, and end-user support. The ideal candidate has 2–3 years of hands-on Salesforce experience, strong troubleshooting skills, and the ability to work autonomously during US hours.

Qualifications

• 2–3 years of hands-on experience in Salesforce administration.
• Experience troubleshooting Salesforce software issues.
• Hands-on familiarity with user access management and platform workflows.
• Strong phone and communication skills for end-user technical support.

Responsabilités

• System Administration: Manage day-to-day Salesforce operations, user onboarding/offboarding workflows, user roles, security, profiles, and permission sets.
• Technical Support & Troubleshooting: Handle user support requests, troubleshoot platform issues, and conduct support calls directly with end-users to resolve software queries.
• Access Request Management: Efficiently route specialized platform and access requests to cross-functional technical teams.
• Operational Autonomy: Independently manage night-shift support queues, organize priorities, and exercise sound judgment when escalating complex issues.

Connaissances

Salesforce administration

Troubleshooting Salesforce

User access management

Platform workflows

Communication skills

Autonomy during US hours

Outils

Salesforce

Description du poste

Work Setup: Hybrid (Onsite twice per week) | Cebu IT Park

Schedule: Night Shift (US Business Hours)

Employment Status: Full-Time, Probationary to Regular Employment

Openings: 1

Start Date: Immediate

Join Our Growing Team!

We are seeking a skilled, proactive, and experienced Salesforce Administrator to support our global operations across the Philippines, UAE, Mexico, India, and the United States. The ideal candidate thrives in a fast-paced environment, enjoys solving technical challenges, and can work independently while providing exceptional support during US business hours.

What You’ll Do

• System Administration: Manage day-to-day Salesforce operations, user onboarding/offboarding workflows, user roles, security, profiles, and permission sets.
• Technical Support & Troubleshooting: Handle user support requests, troubleshoot platform issues, and conduct support calls directly with end-users to resolve software queries.
• Access Request Management: Efficiently route specialized platform and access requests to cross-functional technical teams.
• Operational Autonomy: Independently manage night-shift support queues, organize priorities, and exercise sound judgment when escalating complex issues.

What We’re Looking For

• Experience: 2–3 years of hands-on experience in Salesforce administration.
• Technical Skills:
• Proven experience in troubleshooting Salesforce software issues.
• Hands‑on familiarity with user access management and platform workflows.
• Strong phone and communication skills for end‑user technical support.
• Soft Skills & Work Ethic: Ability to work autonomously during US business hours with minimal supervision, strong time-management skills, and effective problem‑solving abilities.
• Remote Work Requirements:
• Stable personal internet connection with a minimum speed of 100 Mbps.
• Functional noise‑canceling headset.
• Company-issued laptop will be provided.
• Availability: Ready to start immediately.

What We Offer

• Competitive salary package and benefits commensurate with your experience.
• Comprehensive health and wellness benefits (HMO coverage for you and your family).
• Opportunities for professional growth within an international framework.

Virtual Interview Process

• Technical & Hiring Team Interviews (1–2 Rounds)

About Identiti International

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams collaborate with clients, vendors, technicians, and colleagues across the United States to deliver exceptional service and operational excellence.

Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti is a global leader in brand implementation, custom signage, branded environments, and facility solutions. We are proud to be recognized as a great place to work, fostering a culture built on collaboration, accountability, innovation, and continuous learning.

Learn more: www.identiti.net