Salesforce Administrator- Urgent Hiring (SCA Certification is Required)

Identiti International, Inc.; Cebu City; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Company Issued laptop

Competitive salary package

Comprehensive health and wellness (HMO

Opportunities for professional growth

Job summary

Identiti International, Inc. in Cebu is seeking a Salesforce Administrator to support our growing global operations across PH, UAE, Mexico, US, and India.

The role offers a hybrid setup at Cebu IT Park with night shifts aligned to US business hours and a path from probationary to regular employment. You will manage day-to-day Salesforce operations, onboarding, security, access management, and provide end-user support.

Qualifications

• 2–3 years hands-on Salesforce administration experience.
• Certified Salesforce Administrator with formal training.
• Troubleshooting Salesforce software issues experience.
• User access management and platform workflows experience.
• Strong phone and communication skills for end-user support.

Responsibilities

• Manage day-to-day Salesforce operations, onboarding/offboarding workflows, user roles, security, profiles, and permission sets.
• Handle user support requests, troubleshoot platform issues, and conduct support calls with end-users.
• Route specialized platform and access requests to cross-functional technical teams.
• Independently manage night-shift support queues, prioritise tasks, and escalate complex issues.

Skills

Salesforce administration

Troubleshooting

User access management

Platform workflows

Communication skills

Education

Certified Salesforce Administrator

Tools

Salesforce

Job description

We're Hiring: Salesforce Administrator

Setup/ Work Location: Hybrid (twice a week) | Cebu IT Park
Schedule: Night Shift (US Business Hours)
Employment Status: Full-Time, Probationary to Regular Employment
No. of Hiring: 1
Availability: Can start immediately

We are looking for a skilled, proactive and experienced Salesforce Administrator who thrives in a fast-paced environment, excels during US night-shift hours, and is ready to collaborate to support our growing global operations (PH, UAE, Mexico, US, India).

What You'll Do

• System Administration: Manage day-to-day Salesforce operations, user onboarding/offboarding workflows, user roles, security, profiles, and permission sets.

• Technical Support & Troubleshooting: Handle user support requests, troubleshoot platform issues, and conduct support calls directly with end-users to resolve software queries.

• Access Request Management: Efficiently route specialized platform and access requests to cross-functional technical teams.

• Operational Autonomy: Independently manage night-shift support queues, organize priorities, and exercise sound judgment when escalating complex issues.

What We're Looking For

• Experience: 2–3 years of hands-on experience in Salesforce administration.

• Certification: Certified Salesforce Administrator (completed extensive formal training).

• Technical Skills:

  • Proven experience in troubleshooting Salesforce software issues.

  • Hands-on familiarity with user access management and platform workflows.

  • Strong phone and communication skills for end-user technical support.

• Soft Skills & Work Ethic: Ability to work autonomously during US business hours with minimal supervision, strong time-management skills, and effective problem-solving abilities.

• Remote Work Requirements:

  • Internet: Minimum 100 Mbps personal connection

  • Peripherals: Functional noise cancelling headset

• Availability: Ready to start immediately.

What We Offer

• Company Issued laptop

• Competitive salary package and benefits commensurate with your experience.

• Comprehensive health and wellness benefits (HMO coverage for you and your family).

• Opportunities for professional growth within an international framework.

Virtual Interview Process

• Technical & Hiring Team Interviews (3 Rounds)

About Identiti International

Identiti is a global leader in brand implementation, specializing in custom signage, branded environments, and facility solutions. Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti has earned the trust of nationally and globally recognized brands through its commitment to quality, innovation, and exceptional customer service.

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams work closely with colleagues, clients, vendors, and field technicians across different regions, helping deliver seamless service and operational excellence worldwide.

At Identiti, our people are our greatest strength. We foster a collaborative, inclusive, and high-performing culture where teamwork, accountability, innovation, and continuous learning are valued. Recognized as a Best Place to Work in the US, we are committed to creating an environment where every employee is empowered to grow, make an impact, and build a rewarding career.

Learn more about us by visiting https://www.identiti.net.