US Night-Shift Customer Support Specialist — Remote (Independent Contractor)

Hunt St Pty Ltd

Manila

Hybrid

PHP 1,332,000 - 1,682,000

Full time

3 days ago

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Benefits offered by this job

Independent contractor

100% remote

US hours training

Job summary

Hunt St Pty Ltd is seeking a US Customer Support Specialist based in the Philippines to handle voice and email support during US business hours. The role is an independent contractor engagement, 100% remote, with training on Australian day shifts before transitioning to US hours.

You will coordinate with a US-based warehouse partner and use AI tools daily to draft replies, track orders, and keep customers informed.

Qualifications

US customer support experience, including voice
Excellent written and spoken English
Strong phone communication and confidence
Highly organized and self-directed
Comfortable working US hours and prioritization with minimal supervision
Experience using ticketing systems, business systems and/or AI tools
Proactive approach to customer service

Responsibilities

Answer US customer emails and tickets in US hours: order status, tracking, PO acknowledgments, documents, account questions
Work live with our US 3PL in Houston: stock holds, paperwork, resupply, carrier issues, parcel invoice queries
Watch every US order in transit and update customers before they chase
Make outbound calls in a set daily block: callbacks, order queries, delivery updates, quote follow‑ups; over time, regular calls to US trade and distributor accounts
Take US inbound calls once trained (currently low volume)
Handle South Africa and UK afternoon tickets
Triage overnight Australian tickets and write a ranked handover note for our 7am start
Use AI and our systems to draft replies and find answers, and flag where the AI gets it wrong