Customer Service Representative | Financial Services

Moder Solutions Inc.; Muntinlupa; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

HMO Day 1

Attendance bonus

Performance incentives

Training and development

Career growth opportunities

Collaborative work environment

Employee engagement activities

Recognition programs

Year-end celebrations

Job summary

Moder Solutions Inc. is hiring a Customer Service Representative to deliver exceptional service to US-based mortgage clients and assist customers with financial and homeownership inquiries.

The role emphasizes professional communication, problem resolution, and collaboration with global teams to ensure a seamless customer experience. Successful candidates will have 2+ years in BPO, strong English skills, and be willing to work onsite in Alabang during graveyard shifts.

Qualifications

• 2+ years of BPO experience, preferably handling mortgage, property or home insurance tasks.
• Strong English communication skills, both written and verbal.
• Willing to work onsite in Alabang, Muntinlupa during graveyard shifts.
• Experience in billing or financial accounts is an advantage.
• Analytical, critical thinking and problem-solving skills are preferred.

Responsibilities

• Deliver exceptional customer service to US-based mortgage clients.
• Assist customers with inquiries related to financial and homeownership concerns.
• Build positive client relationships through professional communication and problem resolution.
• Collaborate with internal teams and global stakeholders to ensure a seamless customer experience.
• Contribute to a customer-first culture focused on service excellence.

Skills

BPO experience

Mortgage/BFSI knowledge

English proficiency

Graveyard shift readiness

Billing/financial accounts

Problem solving

Education

Bachelor's degree

Job description

About the role

Join Moder Solutions, a fast-growing global outsourcing company supporting the US mortgage, insurance, and banking industries. In this Customer Service Representative role, you will deliver exceptional service to US-based mortgage clients, assist customers with inquiries related to financial and homeownership concerns, and build positive client relationships through professional communication and problem resolution.

Key responsibilities

• Deliver exceptional customer service to US-based mortgage clients
• Assist customers with inquiries related to financial and homeownership concerns
• Build positive client relationships through professional communication and problem resolution
• Collaborate with internal teams and global stakeholders to ensure a seamless customer experience
• Contribute to a customer-first culture focused on service excellence

About you

• College Level, College Undergraduate, or Bachelor's Degree holder
• At least 2 years of BPO experience preferably with experience in handling mortgage, property insurance, home insurance, collections, payment processing or from the BFSI (Banking, Financial Services and Insurance) Industry.
• Strong English communication skills, both written and verbal
• Willing to work onsite in Alabang, Muntinlupa during graveyard shifts
• Experience in billing or financial accounts is an advantage
• Strong analytical, critical thinking, and problem-solving skills are preferred

Benefits

• HMO Coverage on Day 1 (including dependents) with ₱200,000 MBL
• ₱2,000 Monthly Attendance Bonus
• Performance-Based Incentives
• Comprehensive Training and Development Programs
• Career Growth Opportunities
• Supportive and Collaborative Work Environment
• Monthly Employee Engagement Activities
• Quarterly Recognition and Rewards Programs
• Fun Company Events and Year-End Celebrations

About us

Founded in 2020, Moder Solutions helps organizations improve operational performance through top talent, innovative technology, and industry best practices. With teams across the United States, India, Latin America, and the Philippines, Moder proudly supports more than 50 international clients across the mortgage, banking, and insurance sectors.