Customer Service Representative (Financial Services)

Moder Solutions Inc.; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Fixed weekends off

Maxicare HMO (Day 1)

Attendance bonus ₱2,000

Performance incentives

Training & career development

Growth opportunities

Dynamic work environment

Monthly engagement activities

Year-end party

Quarterly recognition awards

Job summary

Moder Solutions Inc. in Cebu City provides outsourcing services to US mortgage clients, delivering exceptional customer experiences and helping customers achieve financial and homeownership goals.

You will collaborate with diverse teams on a global scale, participate in comprehensive training, and grow within a supportive, dynamic environment. The role is full-time and onsite with a graveyard shift in Cebu City.

Qualifications

• College level or graduate.
• 1–2 years BPO experience handling billing, accounts, collections, or credit card fraud claims.
• Excellent English communication skills.
• Willing to work full-time, onsite.
• Willing to work graveyard shift.
• Strong analytical and problem-solving skills (nice-to-have).

Responsibilities

• Provide excellent customer experience to US mortgage clients
• Support customers with financial and homeownership goals
• Collaborate with diverse teams and global leaders

Skills

Excellent English communication

BPO experience

Analytical thinking

Problem solving

Education

College level or graduate

Job description

About the role

Provide excellent customer experience to US mortgage clients, support customers with financial and homeownership goals, and collaborate with diverse teams and global leaders as part of a pioneering and fast-growing mortgage operations team.

Key responsibilities

• Provide excellent customer experience to US mortgage clients
• Support customers with financial and homeownership goals
• Collaborate with diverse teams and global leaders

About you

• College level or graduate
• At least 1–2 years BPO experience handling billing or financial accounts, collections/payment processing, or credit card fraud claims
• Excellent English communication skills
• Willing to work full-time, onsite
• Willing to work on a graveyard shift
• Strong analytical and problem-solving skills (nice-to-have)

Benefits

• Fixed weekends off for all employees
• Maxicare HMO Day 1 (including dependent) – up to ₱200,000 coverage
• ₱2,000 Perfect Monthly Attendance Bonus
• Performance-based incentives
• Comprehensive training & career development
• Opportunities for growth
• Dynamic and supportive work environment
• Monthly Engagement Activities
• Year-End Party
• Quarterly Employee Recognition Awards

About us

Moder is a tech-forward outsourcing company supporting the US mortgage, insurance, and banking industries. Founded in December 2020, we partner with clients to elevate operations and deliver world-class customer experiences through end-to-end outsourcing or specialized component-based solutions. Backed by industry experts from both client and provider sides, Moder has grown into a trusted global solutions powerhouse with teams across the US, India, LATAM, and the Philippines, proudly supporting 50+ international clients. Now with 3 growing sites and 1,500+ employees located in Alabang Manila, JDN Square Mandaue City, and 1Nito Tower Cebu City.