Production Agent - Mortgage | Quezon City

PM Consulting; Quezon City; On-site; PHP 391,000 - 536,000; Full time

Job summary

PM Consulting in Quezon City, Philippines, seeks a detail-oriented Production Agent with mortgage expertise to join our international banking support operations. You will deliver high-quality telephony assistance to borrowers and handle mortgage workflows end-to-end.

The role requires 1–2 years of telephony support in US/UK banking, hands-on mortgage experience, and strict adherence to privacy and regulatory standards, with shifting UK time schedules. Immediate start is preferred.

Qualifications

• 1–2 years of telephony support in US/UK banking accounts.
• Hands-on mortgage experience within the US banking/financial services sector.
• Knowledge of US banking compliance rules and privacy standards.

Responsibilities

• Provide end-to-end voice and operational support for banking and mortgage customers.
• Handle inquiries regarding mortgage accounts, loan documentation, verification, and payment processing.
• Ensure strict adherence to US banking compliance rules, privacy standards, and quality benchmarks.
• Accurately record case details, workflow status, and customer interactions in banking database systems.

Skills

Telephony support

Mortgage workflows

Customer inquiries

Data entry

Education

Bachelor's degree

2 years of college

High School diploma

Senior High School

Job description

Role Overview:

We are seeking a detail-oriented Production Agent with mortgage expertise to join our international banking support operations. This role focuses on delivering high-quality telephony assistance, handling borrower inquiries, and processing specialized mortgage workflows for global financial services.

Key Responsibilities:

• Provide end-to-end voice and operational support for banking and mortgage customers.
• Handle inquiries regarding mortgage accounts, loan documentation, verification, and payment processing.
• Ensure strict adherence to US banking compliance rules, privacy standards, and quality benchmarks.
• Accurately record case details, workflow status, and customer interactions in banking database systems.

Qualifications Required:

• Education: High School graduate (old curriculum), Senior High School graduate, completed at least 2 years of college, or Bachelor's degree holder.
• Experience: 1 to 2 years of proven telephony support experience in US or UK banking accounts.
• Specialized Requirement: Hands-on mortgage experience within the US banking or financial services sector is strictly required.

Work Location & Schedule:

• Location: Quezon City
• Shift & Schedule: Shifting schedules, UK time
• Target Start Date: Immediate / ASAP