US Benefits Administration Specialist

Medical Solutions Business Services Philippines; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Medical Solutions Business Services Philippines is seeking a Benefits Administration Coordinator to support day-to-day US employee health and welfare programs, process enrollments, updates, and maintain accurate records.

You will work with the US Benefits team, handle inquiries via email and ticket system, ensure compliance with HIPAA and applicable laws, and collaborate with payroll to ensure correct deductions.

Qualifications

• Bachelor's degree and 1 year US benefits administration OR 3 years' experience in US benefits administration
• Minimum 1 year experience in US benefits administration
• UKG and ADP experience preferred
• Criminal background check required – must be able to work with HIPAA protected data
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Responsibilities

• Compile and resolve Tier 1 benefits inquiries via email and ticket system
• Process benefit transactions (enrollments, life events, terminations, beneficiary changes) in HRIS for health and welfare plans
• Complete daily/weekly tasks (monthly invoices, new hire activities, data/system updates)
• Maintain employee records to ensure compliance requirements are met
• Fix complex data errors in carrier file feeds and API
• Collect and verify dependent verification documents
• Respond promptly to data requests
• Coordinate with payroll for accurate deductions, arrears and refunds
• Maintain knowledge of US benefits rules and regulations
• Maintain a high level of confidentiality and discretion with all data

Skills

US benefits administration

Data privacy

Communication via email/ticket system

Attention to detail

Education

Bachelor's degree

Tools

UKG

ADP

Job description

Medical Solutions Business Services Philippines is seeking a Benefits Administration Coordinator to support day-to-day US employee health and welfare programs, process enrollments, updates, and maintain accurate records.

You will work with the US Benefits team, handle inquiries via email and ticket system, ensure compliance with HIPAA and applicable laws, and collaborate with payroll to ensure correct deductions.