US Hr Benefits Specialist

MicroSourcing; Manila; On-site; PHP 500,000 - 650,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Continuous learning and advancement

Diverse and inclusive culture

Job summary

MicroSourcing in Ortigas, Pasig City (Manila) is seeking a US HR Benefits Specialist for a full-time, on-site night shift. You will support the U.S. Leave Administration team handling calls, chats, emails, and faxes related to leave of absence, ensuring accurate, timely responses while upholding privacy and compliance standards.

You will document interactions in the leave system, verify forms, and escalate when needed, contributing to service excellence in a regulated environment.

Qualifications

• Bachelor's or associate degree preferred; equivalent work experience acceptable.
• 2+ years in a contact center or support role; benefits/medical communications experience preferred.
• Experience with CRM, case management, or ticketing platforms.
• Proficient with Microsoft Office; familiarity with contact center software like Zoom, Genesys, Zendesk.
• Strong written and verbal English communication; detail oriented and discreet.

Responsibilities

• Answer calls and live chats about leave status, documentation, and next steps.
• Manage emails and faxes, acknowledge promptly and route appropriately.
• Follow scripts and templates for consistent responses.
• Document interactions in leave management system in real time.
• Maintain courteous, empathetic, professional tone in all interactions.
• Upload, categorize, verify leave-related documents.
• Review inbound forms for completeness; flag missing info.
• Update case notes and logs; track deadlines and reminders.
• Monitor inboxes and fax queues for timely processing.
• Escalate cases to Leave Administrators or Supervisors when needed.
• Maintain filing per HIPAA and company standards.
• Enter employee data, leave type, and eligibility accurately.
• Update case statuses per SOPs.
• Generate daily logs for reporting.
• Participate in team huddles and training; provide process improvement input.
• Communicate trends and suggest improvements.

Skills

CRM proficiency

Case management

Microsoft Office

English communication

Education

Associate's or Bachelor's degree

Tools

Zendesk

Genesys

Zoom

Job description

US HR Benefits Specialist

Location: Ortigas, Pasig City – On‑Site, Night shift – Full‑Time.

The US HR Benefits Specialist supports the U.S.-based Leave Administration team by managing inbound calls, chats, emails, and faxes related to employee leaves of absence. This non‑client‑facing role focuses on accurate case handling, exceptional service delivery, and strict adherence to privacy and compliance standards.

Benefits

• Competitive Rewards: Above‑market compensation, healthcare coverage on day one (and dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Work‑Life Harmony: Flexible work arrangements.
• Career Growth: Continuous learning and advancement opportunities.
• Inclusive Teamwork: Diverse and inclusive culture.

Key Responsibilities

• Answer incoming calls and live chats from employees regarding leave status, documentation, and next steps.
• Manage emails and faxes, ensuring prompt acknowledgment and routing.
• Follow call scripts, templates, and response guides to maintain consistency.
• Document all interactions in the leave management system accurately and in real time.
• Maintain a courteous, empathetic, and professional tone during every interaction.
• Upload, categorize, and verify leave‑related documentation.
• Review inbound forms for completeness and flag missing information.
• Update case notes, task completion status, and communication logs.
• Track deadlines and send reminders as required.
• Monitor shared department inboxes and fax queues, ensuring timely processing.
• Assign or flag cases for escalation to Leave Administrators or Supervisors.
• Maintain accurate filing and recordkeeping per HIPAA and company standards.
• Enter employee, leave type, and eligibility data accurately.
• Update case statuses following standard operating procedures.
• Generate daily logs or activity summaries for reporting.
• Participate in team huddles, training sessions, and performance reviews.
• Communicate trends and recommend process improvements.

Qualifications

• Education: Associate's or Bachelor's degree preferred; equivalent work experience acceptable.
• Experience: 2+ years in a contact center or support environment; experience handling employee benefits or medical communications preferred.
• Experience with CRM, case management, or ticketing platforms.
• Technical Skills: Proficient with Microsoft Office Suite (Outlook, Excel, Word); experience with contact center software (Zoom, Genesys, Zendesk, etc.).
• Key Attributes: Strong written and verbal English communication skills; high attention to detail, confidentiality; compassionate, calm, professional; reliable attendance; self‑motivated and collaborative within virtual team.

EEO Statement

MicroSourcing is an equal opportunity employer. We celebrate diversity and provide an inclusive culture for all employees.