Benefits Administration Coordinator

Medical Solutions Business Services Philippines; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Medical Solutions Business Services Philippines is seeking a Benefits Administration Coordinator to support day-to-day US employee health and welfare programs, process enrollments, updates, and maintain accurate records.

You will work with the US Benefits team, handle inquiries via email and ticket system, ensure compliance with HIPAA and applicable laws, and collaborate with payroll to ensure correct deductions.

Qualifications

• Bachelor's degree and 1 year US benefits administration OR 3 years' experience in US benefits administration
• Minimum 1 year experience in US benefits administration
• UKG and ADP experience preferred
• Criminal background check required – must be able to work with HIPAA protected data
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Responsibilities

• Compile and resolve Tier 1 benefits inquiries via email and ticket system
• Process benefit transactions (enrollments, life events, terminations, beneficiary changes) in HRIS for health and welfare plans
• Complete daily/weekly tasks (monthly invoices, new hire activities, data/system updates)
• Maintain employee records to ensure compliance requirements are met
• Fix complex data errors in carrier file feeds and API
• Collect and verify dependent verification documents
• Respond promptly to data requests
• Coordinate with payroll for accurate deductions, arrears and refunds
• Maintain knowledge of US benefits rules and regulations
• Maintain a high level of confidentiality and discretion with all data

Skills

US benefits administration

Data privacy

Communication via email/ticket system

Attention to detail

Education

Bachelor's degree

Tools

UKG

ADP

Job description

The Benefits Administration Coordinator is responsible for assisting in the day-to-day administration of United States (US) employee health and welfare benefits programs. This role involves processing benefit enrollments and updates as well as maintaining accurate records and providing support to employees with benefits-related inquiries. The Benefits Administration Coordinator will work closely with the US-based Benefits team to ensure the smooth operation of benefits programs and compliance with all applicable laws and company policies.

Key responsibilities

• Compile and provide timely resolution of Tier 1 benefits inquiries for employees via email and ticket system
• Process benefit transactions (enrollments, life events, terminations, beneficiary changes, etc.) in the HRIS system for health and welfare plans
• Complete daily or weekly assigned tasks (monthly invoices, new hire activities, data and system updates, etc.)
• Maintain employee records methodically to ensure compliance requirements are met
• Fix complex data errors associated with carrier file feeds and API
• Collect and verify dependent verification documents
• Respond timely to data requests
• Work with payroll and other departments to ensure timely and accurate deductions, arrears, and refunds
• Maintain an understanding of US benefits rules and regulations
• Maintain a high level of confidentiality and discretion with all available data

About you

• Bachelor's degree and 1 year of US benefits administration OR 3 years' experience in US benefits administration
• Minimum 1 year experience in US benefits administration
• UKG and ADP experience preferred
• Criminal background check required – must be able to work with HIPAA protected data
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

EQUAL EMPLOYMENT OPPORTUNITY

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Medical Solutions Business Services Philippines is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [e-mail]

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.