Urgent! US B2B Collections Associate | TP Aura | Night Shift

Teleperformance; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Teleperformance is seeking a Collection Associate for B2B Accounts Receivable in the Philippines. The role focuses on managing portfolios, driving timely collections, and maintaining strong client relations to support healthy cash flow.

You will handle disputes, reconciliation, and collaboration across Billing, Sales, and Cash applications. Applicants should have 2–5 years of experience in US B2B collections or related AR processes, with proficiency in ERP systems like NetSuite, SAP, or Oracle,

Qualifications

• Experience in US B2B collections in a shared services or SaaS environment.
• Knowledge of AR aging and dunning processes.
• Ability to communicate effectively with customers and internal teams.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Investigate and resolve delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes and account status.
• Support AP portal activities, invoice submissions, and PO-related issues.
• Escalate critical accounts and disputes per governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Skills

US B2B collections

AR aging

Dispute handling

Customer communication

Account reconciliations

Dunning processes

Promise-to-pay management

MS Office

Education

Bachelor's degree (Commerce / Finance / Accounting)

Tools

NetSuite

SAP

Oracle

Job description

Collection Associate – B2B Accounts Receivable

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, US B2B Collections, or Order-to-Cash processes in a shared services environment is preferred

• Manage assigned customer portfolios and aging buckets to achieve collection targets.

• Conduct collections through calls and emails and follow-up on payment commitments.

• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.

• Maintain accurate collection notes, customer correspondence and account status.

• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

• Escalate critical accounts and disputes as per defined governance processes.

• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

Strong experience in US B2B collections, account reconciliations, dispute handling and customer communication.

Good understanding of AR aging, dunning processes and promise-to-pay management.

Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.

Strong analytical skills, attention to detail and proficiency in MS office required.

Experience: 2-5 years
Industry: US B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)
Language: English