URGENT: Sales Recovery / Lead Reactivation VA

Sphere Rocket VA US; Philippines; Remote; PHP 702,000 - 1,052,000; Full time

Job summary

Sphere Rocket VA US is seeking a results-driven Call Center Specialist to recover and re-engage our U.S. client pipeline. You will review aging leads, pursue stalled estimates, and coordinate multi-channel outreach via phone, text, and email to qualify opportunities for the design and sales teams.

The role requires HubSpot CRM proficiency, persistent outbound calling, strong English communication, and the ability to work US Pacific Time hours in a remote setting from the Philippines.

Qualifications

• Proven track record in outbound lead recovery or inside sales.
• Hands-on HubSpot CRM experience.
• Strong English communication, written and spoken.
• Ability to work US Pacific Time hours from remote Philippines location.

Responsibilities

• Review aging leads and identify stalled opportunities for re-engagement.
• Conduct multichannel outreach via phone, text, and email to qualify opportunities.
• Re-engage prospects, schedule appointments, and hand off to design/sales teams.
• Maintain precise notes in HubSpot and log call outcomes and follow-ups.
• Monitor and report on recovery KPIs and revenue impact.

Skills

Lead reactivation

Outbound calling

Sales follow-up

HubSpot CRM

English communication

Time management

US Pacific Time overlap

Tools

HubSpot CRM

Job description

• Pipeline Mining & Re-engagement: Review HubSpot to identify older leads (14+ days old), stalled estimates, and un-responded opportunities; initiate multi-channel outreach via phone, text, and email
• Outbound Calling & Qualification: Conduct persistent outbound calls to uncover why projects stalled, assess decision-making timelines, and overcome objections without being aggressive
• Appointment Setting & Hand-off: Re-engage interested prospects, schedule appointments, and coordinate direct hand-offs to the design and sales teams
• HubSpot CRM Management: Maintain precise notes, update deal statuses, log call outcomes, and assign actionable follow-up tasks to maintain pipeline accuracy
• KPI Tracking & Reporting: Monitor and report on key recovery metrics including contact attempts, reactivated opportunities, appointments set, and recovered revenue

Key Responsibilities

• Pipeline Mining & Re-engagement: Review HubSpot to identify older leads (14+ days old), stalled estimates, and un-responded opportunities; initiate multi-channel outreach via phone, text, and email
• Outbound Calling & Qualification: Conduct persistent outbound calls to uncover why projects stalled, assess decision-making timelines, and overcome objections without being aggressive
• Appointment Setting & Hand-off: Re-engage interested prospects, schedule appointments, and coordinate direct hand-offs to the design and sales teams
• HubSpot CRM Management: Maintain precise notes, update deal statuses, log call outcomes, and assign actionable follow-up tasks to maintain pipeline accuracy
• KPI Tracking & Reporting: Monitor and report on key recovery metrics including contact attempts, reactivated opportunities, appointments set, and recovered revenue

Required Experience & Proficiency

• Lead Reactivation & Sales Follow-Up: Proven track record in outbound cold/warm calling, lead recovery, inside sales, or higher-ticket consumer sales (Required)
• HubSpot CRM: Direct hands-on experience navigating HubSpot pipelines, records, and task management systems (Strongly Preferred)
• Outbound Phone Skills: Confident, professional, and persistent phone demeanor with experience conversing with U.S.-based customers
• Communication Skills: Excellent written and spoken English fluency
• Schedule & Work Ethic: Self-directed and comfortable being measured against strict KPI metrics; ability to work fixed hours overlapping with U.S. Pacific Time