URGENT! Process Development Associate - Operations & Process Improvement

Global Strategic Business Process Solutions; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Global Strategic Business Process Solutions is seeking a Process Development Associate to support the development, documentation, standardization, and continuous improvement of business processes across client accounts.

The role emphasizes operations, SOP development, workflow documentation, and compliance, with hands-on collaboration with operations teams to document, analyze, and improve day-to-day processes.

Qualifications

• At least 6 months of hands-on experience in operations, process improvement, business process management, quality or related field.
• Experience creating or maintaining SOPs, process documentation, workflows or process maps.
• Understanding of day-to-day business/operations processes.
• Experience identifying process gaps, inefficiencies, and opportunities for improvement.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work with different teams and stakeholders.
• Ability to document processes clearly and systematically.
• At least 2 years of college education.

Responsibilities

• Consolidate SOPs, best practices, and onboarding materials into one structured knowledge repository
• Develop, maintain and improve SOPs, process maps, and operational playbooks
• Work with operations teams and stakeholders to understand existing workflows and identify gaps
• Review current processes and identify inefficiencies, recurring issues, process gaps, and compliance risks
• Recommend and help implement process improvements based on operational requirements and performance trends
• Ensure version control, documentation accuracy, and audit readiness across all process documents
• Regularly review and update SOPs based on operational changes, audits, and feedback
• Track execution of operational processes and adherence to defined SOPs
• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health
• Track deviations, risks, and improvement areas and present findings to stakeholders

Skills

Operations experience

SOPs documentation

Operational understanding

Process gaps

Analytical skills

Attention to detail

Communication skills

Stakeholder management

Process documentation

College education

Education

2 years college

Job description

About the role

We are looking for a Process Development Associate to support the development, documentation, standardization, and continuous improvement of business and operational processes across client accounts.

This role is focused on operations, process improvement, SOP development, workflow documentation, and operational compliance. The ideal candidate has hands-on experience working with operational teams and understands how to document, analyze, and improve day-to-day business processes.

Key responsibilities

• Consolidate SOPs, best practices, and onboarding materials into one structured knowledge repository

• Develop, maintain and improve SOPs, process maps, and operational playbooks

• Work with operations teams and stakeholders to understand existing workflows and identify gaps

• Review current processes and identify inefficiencies, recurring issues, process gaps, and compliance risks

• Recommend and help implement process improvements based on operational requirements and performance trends

• Ensure version control, documentation accuracy, and audit readiness across all process documents

• Regularly review and update SOPs based on operational changes, audits, and feedback

• Track execution of operational processes and adherence to defined SOPs

• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health

• Track deviations, risks, and improvement areas and present findings to stakeholders

About you

• At least 6 months of hands-on experience in operations, process improvement, business process management, quality or a related operational field

• Experience creating or maintaining SOPs, process documentation, workflows or process maps

• Understanding of day-to-day business/operations processes

• Experience identifying process gaps, inefficiencies, and opportunities for improvement

• Strong analytical and problem-solving skills

• Excellent attention to detail

• Strong written and verbal communication skills

• Ability to work with different teams and stakeholders

• Ability to document processes clearly and systematically

• At least 2 years of college education