Business Process Specialist

TeamRidemax Philippines; Quezon City; On-site; PHP 502,000 - 725,000; Full time

Job summary

TeamRidemax Philippines is seeking a Business Process Analyst to analyze and improve operations. You will document SOPs, map workflows, and support standardization across departments.

The ideal candidate has a bachelor’s degree in a related field and 1–2 years of BPM experience. This onsite role is in Manresa, Quezon City, offering opportunities to drive process digitization and performance metrics.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Management, Operations Management, or a related field.
• 1–2 years of experience in business process management or related roles.
• Experience in process documentation, workflow analysis, and SOP development.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Amenable to work onsite in Manresa, Quezon City

Responsibilities

• Analyze existing business processes, workflows, and operational procedures to identify inefficiencies, bottlenecks, and areas for improvement.
• Document and maintain SOPs, process maps, work instructions, and workflow diagrams.
• Conduct process reviews and recommend improvements based on operational requirements and business objectives.
• Coordinate with different departments to gather process requirements and understand current workflows.
• Identify process gaps, duplication of work, unnecessary steps, and potential areas for automation.
• Monitor the implementation and effectiveness of revised processes.
• Establish process standards, controls, and documentation to promote consistency across departments.
• Assist in developing process metrics and KPIs to measure operational performance.
• Conduct root cause analysis for recurring operational issues and recommend appropriate corrective actions.
• Facilitate process improvement meetings, workshops, and discussions with process owners and stakeholders.
• Prepare process improvement reports, recommendations, and management presentations.
• Ensure that process documentation is updated whenever there are changes in policies, systems, organizational structures, or workflows.
• Support the development and implementation of internal controls and compliance requirements.
• Assist in change management activities related to new or improved processes.
• Work closely with IT and other relevant teams on system enhancements, automation, and process digitization initiatives.
• Conduct periodic process audits or reviews to ensure compliance with approved procedures.
• Perform other related duties and special projects as assigned by management.

Skills

Analytical thinking

Problem-solving

Process documentation

Workflow analysis

SOP development

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Management, Operations Management, or a related field

Tools

Process mapping tools

Excel

Word

PowerPoint

Job description

Key Responsibilities

• Analyze existing business processes, workflows, and operational procedures to identify inefficiencies, bottlenecks, and areas for improvement.

• Document and maintain Standard Operating Procedures (SOPs), process maps, work instructions, and workflow diagrams.

• Conduct process reviews and recommend improvements based on operational requirements and business objectives.

• Coordinate with different departments to gather process requirements and understand current workflows.

• Identify process gaps, duplication of work, unnecessary steps, and potential areas for automation

• Monitor the implementation and effectiveness of revised processes.

• Establish process standards, controls, and documentation to promote consistency across departments.

• Assist in developing process metrics and KPIs to measure operational performance.

• Conduct root cause analysis for recurring operational issues and recommend appropriate corrective actions.

• Facilitate process improvement meetings, workshops, and discussions with process owners and stakeholders.

• Prepare process improvement reports, recommendations, and management presentations.

• Ensure that process documentation is updated whenever there are changes in policies, systems, organizational structures, or workflows.

• Support the development and implementation of internal controls and compliance requirements.

• Assist in change management activities related to new or improved processes.

• Work closely with IT and other relevant teams on system enhancements, automation, and process digitization initiatives.

• Conduct periodic process audits or reviews to ensure compliance with approved procedures.

• Perform other related duties and special projects as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Management, Operations Management, or a related field.

• At least 1–2 years of experience in business process management, process improvement, operations, quality assurance, or a related role.

• Experience in process documentation, workflow analysis, and SOP development.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

• Knowledge of process mapping tools and methodologies is an advantage.

• Amenable to work onsite in Manresa, Quezon City