URGENT! HR Operations Coordinator | Wok from home | Nigh shift

Teleperformance; Mandaluyong; On-site; PHP 391,000 - 580,000; Full time

Job summary

Teleperformance is seeking a detail-oriented HR Operations Coordinator to support day-to-day HR processes and data management in our Manila operations. You will ensure accurate employee records, respond to inquiries, and assist with payroll-related data administration, while maintaining confidentiality and high service standards.

The role requires 2+ years in HR operations or related areas, strong communication, and proficiency in Excel.

Qualifications

• Minimum of 2 years in HR operations, shared services, payroll administration, data administration, or related field.
• Experience in high-volume administrative or support environments.
• Experience working with AI-based applications.
• Strong customer service and problem-solving skills.
• Intermediate Microsoft Excel skills.

Responsibilities

• Provide administrative and operational support for day-to-day HR processes and activities.
• Maintain and update employee records and HR-related data with accuracy and confidentiality.
• Assist employees and internal stakeholders with HR inquiries and requests.
• Provide timely and professional customer support while resolving issues or escalating concerns when necessary.
• Process and manage HR documentation in accordance with established procedures and guidelines.
• Support HR systems and applications, including data entry, updates, and basic troubleshooting.
• Assist with payroll-related and employee data administration activities, as required.
• Ensure HR records and documentation are complete, accurate, and properly maintained.
• Handle sensitive and confidential employee information with discretion.
• Manage multiple tasks and priorities while meeting required deadlines and service standards.

Skills

HR Operations

Data accuracy

Customer service

Problem solving

Excel

Attention to detail

Time management

Communication skills

Multi-tasking

AI applications

Job description

About the role

We are looking for a detail-oriented and highly organized HR Operations Coordinator to support day-to-day HR operations and administrative activities. The successful candidate will be responsible for maintaining accurate employee data, providing timely support to employees and stakeholders, assisting with HR processes and systems, and ensuring that established procedures and documentation are consistently followed.

Key responsibilities

• Provide administrative and operational support for day-to-day HR processes and activities.

• Maintain and update employee records and HR-related data with a high level of accuracy and confidentiality.

• Assist employees and internal stakeholders with HR-related inquiries and requests.

• Provide timely and professional customer support while resolving issues or escalating concerns when necessary.

• Process and manage HR documentation in accordance with established procedures and guidelines.

• Support HR systems and applications, including data entry, updates, and basic troubleshooting.

• Assist with payroll-related and employee data administration activities, as required.

• Ensure HR records and documentation are complete, accurate, and properly maintained.

• Handle sensitive and confidential employee information with discretion.

• Manage multiple tasks and priorities while meeting required deadlines and service standards.

About you

• Minimum of 2 years of experience in HR Operations, HR Shared Services, HR Systems Support, Customer Support, Payroll Administration, Data Administration, or a related field.

• Experience working in a high-volume administrative or support environment.

• Experience working with AI-based applications.

• Strong customer service and problem-solving skills.

• Intermediate Microsoft Excel skills.

• Strong attention to detail and accuracy.

• Proven ability to manage multiple priorities simultaneously.

• Ability to follow established procedures and documented processes.

• Excellent verbal and written communication skills.

• Strong organizational and time-management skills.