Customer Success Specialist - Cyber Security SaaS Solutions

Sutherland Philippines; Taguig; On-site; PHP 400,000 - 500,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

A leading customer service firm in Taguig is seeking a Customer Success Specialist for a full-time role on-site. The ideal candidate will have 1-2 years of experience in enterprise-level customer success for a SaaS company, strong communication skills in English, and familiarity with Salesforce. This position focuses on enhancing customer satisfaction through effective relationship management and proactive support. Competitive perks, such as paid training and health benefits, are offered.

Qualifications

• 1-2 years enterprise-level customer success experience, preferably in a B2B SaaS environment.
• Experience leading customer success reviews and meetings.
• Excellent verbal and written communication skills in English.

Responsibilities

• Encourage customers to utilize new features to enhance their business.
• Provide insights and relay customer feedback to internal teams.
• Evaluate churn risk and proactively address customer dissatisfaction.
• Develop plans for successful customer platform adoption.
• Conduct regular customer success reviews to maximize value.
• Build trusting relationships with customers.
• Align customers with resources to drive adoption.

Skills

Customer Retention

People Skills

Organizational Skills

B2B Account Management

Salesforce Account Management

Education

Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

Tools

Salesforce

Job description

A leading customer service firm in Taguig is seeking a Customer Success Specialist for a full-time role on-site. The ideal candidate will have 1-2 years of experience in enterprise-level customer success for a SaaS company, strong communication skills in English, and familiarity with Salesforce. This position focuses on enhancing customer satisfaction through effective relationship management and proactive support. Competitive perks, such as paid training and health benefits, are offered.