URGENT HIRING: CSR – Retail Account | Immediate Start

Private Advertiser; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Paid leave credits

Night differential pay

Performance incentives

Government-mandated benefits (SSS,Phil

Health insurance

Job summary

Private Advertiser in Cebu City is seeking a Customer Service Representative to address inquiries, resolve issues, and ensure a positive client experience across various retail accounts. Freshers are welcome.

You will work onsite at IT Park Cebu, leveraging strong English communication to assist customers, document interactions, and collaborate with teammates to meet service targets. This role offers health benefits, paid leave credits, night differential, incentives, and ongoing training to

Qualifications

• Minimum of High School Graduate (Old Curriculum), SHS Graduate or higher.
• Freshers are welcome to apply.
• Customer Service experience is advantageous.
• Proficient in English communication (verbal and written).
• Willing to work onsite at IT Park, Cebu City.

Responsibilities

• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Handle account transactions, documentation, and updates accurately and efficiently.
• Assist customers with product information and account-related requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members and supervisors to meet performance targets and service-level agreements.
• Uphold company policies and ensure compliance with retail account procedures.

Skills

Customer service

Communication skills

English proficiency

Education

High School Graduate (Old Curriculum) / SHS Graduate or higher

Job description

What's In It for You?

• Career growth – Opportunities to move up and build your future.

• Continuous learning – Training that helps you grow your skills and confidence.

• Supportive culture – A welcoming workplace where people matter.

• Health benefits – Coverage you can rely on.

Qualifications:

• Minimum of High School Graduate (Old Curriculum) , SHS Graduate or higher (College Level or College Graduate) .

• Freshers are welcome to apply.

• Customer Service experience is advantage.

• Demonstrate proficiency in communication, both verbal and written in English .

• Willing to work onsite at IT Park, Cebu City.

• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.

• Handle account transactions, documentation, and updates accurately and efficiently.

• Assist customers with product information and account-related requests.

• Maintain detailed records of customer interactions and follow up on pending concerns.

• Collaborate with team members and supervisors to meet performance targets and service-level agreements.

• Uphold company policies and ensure compliance with retail account procedures.

Benefits:

• Health insurance

• Paid leave credits

• Night differential pay

• Performance incentives

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• Training and career development programs

• Employee wellness and engagement activities