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Orbit Teleservices - Caloocan Site; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and Overtime Pay

Mental Wellness Program Starting Day 1

Insurance Coverage Starting Day 1

Free Medical Insurance upon Regularity

Government-Mandated Benefits

13th Month Pay

Career Growth Opportunities

Job summary

Orbit Teleservices - Caloocan Site is seeking a Customer Service Representative to handle customer inquiries, provide accurate information, and ensure excellent service across channels depending on the account. The role requires on-site work in Metro Manila and willingness to work shifting schedules.

The ideal candidate may be a college graduate or current student, with or without BPO experience, and strong communication skills to maintain high-quality service and accurate documentation.

Qualifications

• Must be at least 18 years old.
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• College fresh graduates and undergraduates are welcome to apply.
• Applicants with or without BPO experience are welcome.
• Good communication skills.
• Willing to work onsite and on shifting schedules.
• Must be currently residing within Metro Manila (if required per account).

Responsibilities

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

Skills

Good communication skills

Shift flexibility

On-site work

Education

HS/ALS

Job description

BENEFITS

• Competitive Salary Package
• HMO Coverage
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and Overtime Pay
• Mental Wellness Program Starting Day 1
• Insurance Coverage Starting Day 1
• Free Medical Insurance upon Regularization (including common-law partners)
• Government-Mandated Benefits
• 13th Month Pay
• Career Growth Opportunities

ROLE SUMMARY

As a Customer Service Representative, you will handle customer concerns, provide accurate information, and ensure excellent service across different communication channels depending on the assigned account.

RESPONSIBILITIES

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

QUALIFICATIONS

• Must be at least 18 years old
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate
• College fresh graduates and undergraduates are welcome to apply
• Applicants with or without BPO experience are welcome
• Good communication skills
• Willing to work onsite and on shifting schedules
• Must be currently residing within Metro Manila (if required per account)