Fresh Graduates - Career Shifters Welcome | Csr | Paid Training

Caldwell Communications; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and Overtime Pay

Mental Wellness Program

Insurance Coverage Starting Day 1

Free Medical Insurance upon Regulariz­

Insurance for common-law partners

Government-Mandated Benefits

13th Month Pay

Career Growth Opportunities

Job summary

Caldwell Communications is seeking a Customer Service Representative in Metro Manila to handle customer concerns across multiple channels and accounts. You will provide accurate information and support, ensuring high-quality service and timely resolution of issues.

Ideal candidates are 18+, with good communication skills, willing to work onsite and on shifting schedules. Fresh graduates and those with or without BPO experience are welcome to apply.

Qualifications

• Must be at least 18 years old.
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• College fresh graduates and undergraduates are welcome to apply.
• Applicants with or without BPO experience are welcome.
• Good communication skills.
• Willing to work onsite and on shifting schedules.
• Must be currently residing within Metro Manila (if required per account).

Responsibilities

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

Skills

Must be at least 18 years old

Good communication skills

Willing to work onsite

Shifting schedules

Education

High School Graduate (Old Curriculum)/Senior High School Graduate/ALS Graduate

College graduates and undergraduates welcome

Job description

BENEFITS

• Competitive Salary Package
• HMO Coverage
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and Overtime Pay
• Mental Wellness Program Starting Day 1
• Insurance Coverage Starting Day 1
• Free Medical Insurance upon Regularization (including common-law partners)
• Government-Mandated Benefits
• 13th Month Pay
• Career Growth Opportunities

ROLE SUMMARY

As a Customer Service Representative, you will handle customer concerns, provide accurate information, and ensure excellent service across different communication channels depending on the assigned account.

RESPONSIBILITIES

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

QUALIFICATIONS

• Must be at least 18 years old
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate
• College fresh graduates and undergraduates are welcome to apply
• Applicants with or without BPO experience are welcome
• Good communication skills
• Willing to work onsite and on shifting schedules
• Must be currently residing within Metro Manila (if required per account)