Immediate Hiring: CSR for Retail Account – Apply Today

vCustomer Philippines, Inc.; Cebu City; Presencial; PHP 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave credits

Night differential pay

Performance incentives

SSS/PhilHealth/Pag-IBIG benefits

Training and career development

Employee wellness and engagement

Descripción de la vacante

Tech Mahindra Philippines is hiring for customer service roles onsite at IT Park, Cebu City. You’ll provide excellent support, handle inquiries, and ensure a positive client experience while following account procedures. Freshers welcome; English communication is essential. Health insurance and career development programs are offered.

Join a people-first workplace with growth opportunities, training programs, and performance incentives that recognize your contributions.

Formación

• Minimum of High School Graduate (Old Curriculum), SHS Graduate or higher.
• Freshers are welcome; customer service experience is advantageous.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle account transactions, documentation, and updates accurately.
• Assist customers with product information and account-related requests.
• Maintain detailed records of customer interactions and follow up on concerns.
• Collaborate with team members and supervisors to meet performance targets and SLAs.
• Proficiency in English communication, both verbal and written.
• Willing to work onsite at IT Park, Cebu City.

Responsabilidades

• Provide excellent customer service by addressing inquiries and resolving issues.
• Handle account transactions and documentation accurately.
• Assist customers with product information and requests.
• Maintain records of customer interactions and follow up on concerns.
• Collaborate with team to meet performance targets and SLAs.
• Communicate effectively in English, both written and spoken.

Conocimientos

Customer service

Documentation

Communication in English

Team collaboration

Educación

High School Graduate (Old Curriculum)

SHS Graduate

College Level or College Graduate

Descripción del empleo

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on

Your Day-to-Day

Qualifications:

• Minimum of High School Graduate (Old Curriculum) , SHS Graduate or higher (College Level or College Graduate) .
• Freshers are welcome to apply. Customer Service experience is advantage.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Handle account transactions, documentation, and updates accurately and efficiently.
• Assist customers with product information and account-related requests.
• Maintain detailed records of customer interactions and follow up on pending concerns.
• Collaborate with team members and supervisors to meet performance targets and service-level agreements.
• Demonstrate proficiency in communication, both verbal and written in English .
• Uphold company policies and ensure compliance with retail account procedures.
• Willing to work onsite at IT Park, Cebu City.

Benefits:

• Health insurance
• Paid leave credits
• Night differential pay
• Performance incentives
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Training and career development programs
• Employee wellness and engagement activities

Work Setup

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.