URGENT HIRING CSR

STACKph; Cebu City; On-site; PHP 123,000 - 246,000; Full time

Benefits offered by this job

Night shift differential pay

HMO Health Insurance + Life Insurance

Training program

Paid time off (PTO)

Job summary

STACKph in Cebu City is hiring Customer Service Representatives for 100% onsite roles. Full-time, permanent position with a salary package of ₱11,000–₱22,000 per month.

Selected candidates will support Retail, Telco, Financial, and Travel accounts based on skills and assessment results. Responsibilities include handling orders, tracking, returns/refunds, billing inquiries, and ready assistance across various accounts.

Qualifications

• High School or Senior High School graduation; fresh graduates welcome.
• Excellent English communication (verbal and written).
• Typing speed 30–35 words per minute (WPM).
• Willing to work 100% onsite in Cebu City; able to shift include nights, weekends, holidays.
• Coachable, resilient, and able to stay calm in a fast-paced environment.

Responsibilities

• Assist customers with orders, tracking shipments, processing returns/refunds.
• Resolve billing inquiries and promotional questions.
• Troubleshoot basic service issues and provide accurate information to customers.
• Maintain data privacy and comply with security protocols.

Skills

English communication

Active listening

Typing speed 30–35 WPM

Customer service

Education

High School Diploma / Senior High School

Tools

Basic office software

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Job Description: Customer Service Representative (CSR)

Location: Cebu City, Philippines (Cebu IT Park / Cebu Business Park)

Work Setup: 100% Onsite

Salary Package: ₱11,000 – ₱22,000 / month (Based on account assignment and qualifications)

Employment Type: Full-time, Permanent

We are seeking dynamic, motivated, and resilient Customer Service Representatives to join our growing team in Cebu City. In this role, you will serve as the primary point of contact for international or local customers, delivering high-quality support and resolution across various industries. Candidates will be profiled into one of our specialized business units (Retail, Telco, Financial, or Travel) based on their technical skills, communication style, and assessment results.

Key Responsibilities by Account Segment

• Retail Account: Assist customers with order placements, tracking shipments, processing returns/refunds, and resolving billing or promotional inquiries.
• Telco Account: Troubleshoot basic network, hardware, or service issues; handle plan upgrades, billing explanations, and retain customers through effective problem-solving.
• Financial Account: Handle sensitive account inquiries, assist with card activations, process balance inquiries, explain transaction history, and strictly adhere to data privacy and security protocols.
• Travel Account: Manage flight, hotel, or car rental reservations; handle booking modifications, cancellations, and provide real-time updates regarding travel disruptions.

General Requirements & Qualifications

• Education: At least a High School Graduate or Senior High School Graduate (Fresh graduates are welcome to apply).
• Communication Skills: Good to excellent English communication skills (verbal and written) with clear active listening abilities.
• Tech Savviness: Strong computer navigation skills, familiarity with basic office software, and a minimum typing speed of 30-35 WPM.
• Work Flexibility: Fully willing to work 100% onsite in Cebu City and flexible to work shifting schedules (including night shifts, weekends, and holidays).
• Aptitude: Coachable, highly resilient, and capable of maintaining a calm, empathetic demeanor in a fast-paced environment.

Benefits and Perks

• Competitive Base Salary ranging from ₱11,000 to ₱22,000
• Night Shift Differential Pay (where applicable)
• HMO Health Medical Insurance + Life Insurance coverage upon regularization
• Paid Account-Specific Training Program
• Leave Customization & Paid Time Off (PTO)Performance-based incentives and attendance bonuses
• Clear career progression paths into Quality Assurance, Training, or Team Management

HR Manager STACKph

Working Location

Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines