URGENT: Customer Success Specialist – Cagayan de Oro City

Six Eleven Global Services and Solutions, Inc.; Philippines; On-site; PHP 179,000 - 223,000; Full time

Benefits offered by this job

Competitive Salary Package

Job summary

SixEleven Global Services and Solutions, Inc. in the Philippines is seeking a Customer Success Specialist to help customers start with our software, provide ongoing support, and manage customer data in CRM systems. You will also handle WordPress updates and conduct online demonstrations.

The role requires 2+ years in a B2B SaaS or similar setting, strong English communication, and comfort with virtual meetings and presentations.

Qualifications

• At least 2 years of experience in B2B SaaS Customer Success or related role.
• Experience using CRM platforms such as HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel (GHL).
• Experience using WordPress or a similar website builder.
• Strong verbal and written English communication.
• Comfortable conducting online meetings and product presentations.

Responsibilities

• Create, edit, and update websites using WordPress or a similar website builder.
• Assist new customers with account setup and onboarding.
• Provide customer support through email, live chat, and Zoom, addressing questions and resolving issues promptly.
• Conduct online product demonstrations and virtual meetings.
• Be comfortable speaking on camera and communicating with customers virtually.

Skills

Customer success

English communication

Problem solving

Tools

WordPress

HubSpot

Salesforce

Zoho

Pipedrive

GoHighLevel (GHL)

Job description

Start Your Career Journey With Us!

Your Role:

As a Customer Success Specialist, you will help customers get started with our software, provide ongoing support, manage customer information through CRM platforms, and assist with basic WordPress or website updates.

Key Responsibilities:

• Create, edit, and update websites using WordPress or a similar website builder.
• Assist new customers with account setup and onboarding.
• Provide customer support through email, live chat, and Zoom, addressing questions and resolving issues promptly.
• Conduct online product demonstrations and virtual meetings.
• Be comfortable speaking on camera and communicating with customers virtually.

Qualifications:

• At least 2 years of experience in B2B SaaS Customer Success, Customer Support, or a similar role.
• Experience using CRM platforms such as HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel (GHL), or similar platforms.
• Experience using WordPress or a similar website builder is required.
• Comfortable making basic website updates or content changes.
• Excellent verbal and written English communication skills.
• Confident in conducting online meetings or product presentations.
• Tech-savvy with good problem-solving skills.

Benefits & Perks:

• Competitive Salary Package: ₱16,000–₱20,000/month
• Career Growth and Development Opportunities
• HMO Coverage
• 13th Month Pay
• Government-Mandated Benefits
• Dynamic and Supportive Work Environment

Build Your Future with SixEleven!

If you have a passion for helping customers, building strong client relationships, and working with CRM platforms, we'd love to hear from you!