URGNET: Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a customer support professional to handle telephone inquiries and complaints, gather and resolve information, and suggest suitable service options. The role emphasizes clear communication and excellent interpersonal skills within a fast-paced environment.

The ideal candidate will be fluent in English, proficient in Microsoft Office, and capable of assessing customer needs while offering appropriate solutions to ensure customer satisfaction.

Qualifications

• Fluent in English, written and verbal.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• Demonstrated commitment to high professional ethical standards and diverse workplace.
• Capable of operating in a fast-paced, community environment.
• Ability to view situations from multiple perspectives.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Fluent in English

Microsoft Office

Excellent communication

Interpersonal skills

Diversity & inclusion

Fast-paced environment

Perspective-taking

Tools

Microsoft Office

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Ensligh, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view